DXL Big + Tall Outlet — Local services in Kittery

Outlet pricing is NOT discount pricing so everyone is clear. This review, however, is not related to pricing, but rather employee behavior and a corporate policy impeding purchase.

So at this location, the "sales/clearance" sections are where you're are supposed to find values - and you can. Different dots mean different levels of discount. Unfortunately not all items of the brand/style/size have the same level of discount marked on them. The store will not acknowledge any error in the pricing difference and will not honor the lowest price for both items. This I overhear being explained to another shopper.

I was hovered over. I felt criminal if I didn't pull an item out an look at it often enough or the sales associate would come over yet again to ask me if she could help. Ugh!

Then when I finally decided to make a purchase, I get the counter. There are two registers. One associate was helping another customer at the first register. I queued to the second. The "hovering" women said she could help me check out and then asked if I was paying with cash or credit. I said cash and she said something like, "oh, then we'll have to wait for that one, I don't have any cash in this one."

After the hovering and the uncomfortable feeling like I was being stalked as I shopped, I simply turned around and walked out - frustrated and...

Amazing. I have ALWAYS had a great experience shopping here. I just left a few hours ago. Had to exchange a gift with receipt and spend a gift card. The sneakers I wanted were not in my size, so the employee suggested I have them ordered. This is Wednesday, and I was told if I didn't get those sneakers delivered to my home, free by the way, by Friday they would arrive by Monday.

Friendly. Helpful. Knowledgeable. The store is immaculate.

Coming from New Hampshire is worth the sales tax for the...

Absolutely the best shopping experience I’ve ever had! I felt down about having to even shop in a larger clothing store but after walking in here, Jess made me feel very comfortable and even said my size is “petite” as far as this store goes! She was very helpful holding my purchases for me while I looked at other items.

Don’t go anywhere else for larger clothing just come here, an hour drive was totally worth it for...