Walmart Pharmacy — Local services in Kitty Hawk

I have been going to this pharmacy for quite a few years now with no problems whatsoever. They have always given me wonderful service and Janet is the best. I have rarely ever stood in a line and and have only ever seen rudeness coming from customers. I have watched in disbelief at how rude some customers have been and how professionally the staff has handled it. My daughter was visiting from out of town recently and she picked up some prescriptions for me and was amazed at the prices compared to the pharmacy she deals with at home. And when she went back home, she had all of her prescriptions transferred to the Walmart pharmacy in her area. They will research the best price for you concerning any prescription and will listen and explain everything you need to know. Wouldn't ever switch to any...

I had a terrible experience at this pharmacy. They refused to accept my valid paper prescription without giving me a clear explanation. When I called to clarify the issue, the pharmacy technician put me on hold three separate times without any warning—she just disappeared, and I was suddenly stuck listening to hold music. Her tone was rude and dismissive, and it was clear she was annoyed I had even called.

Customer service is a critical part of pharmacy work, and the way I was treated was unacceptable. I strongly recommend implementing better training for your staff because this level of unprofessionalism is embarrassing for a business that deals with people’s health and well-being. I won’t be returning, and I suggest others steer clear until these issues...

Janet is a wonderful pharmacist and when she is on duty you can expect expert service and great advice. HOWEVER, Janet is on duty only some of the days or part of the day at other times. When the "others" are on duty.......DOUBLE CHECK your order before you leave the store. We have had a couple of incidents of the wrong items in the prescription bag or multiple refills of the same prescription not discovered until we got home. The Walmart pharmacy website is also a hit or miss proposition. I have gotten confirmation of my online order and when I got to the store they had NO record that I had ordered a refill. Comments and complaints to the website coordinator never have...