Dollar Tree — Local services in Knoxville

“Why should I be nice when customers are rude to me all day” - Employee at dollar tree. If you want someone to be rude, hateful, and passive aggressive then come shop here! I was at the register and thought I forgot my card in my car. I told the lady I will be back. I didn’t want to hold up the line so I told her to check out the guy behind me. I came back in and went to the end of line. When it was my turn the lady said in a hateful tone, “ I can’t ring your stuff up if it’s already been rung. I have to wait for her pointing to the other employee. I politely asked, “ okay so when will she be out to assist?” She shrugged and ignore me. I went to the end of the line again to check out. I got up to the register again and she told me that she can’t help me. I said, “this is my third time in line and I’ve gotten no help. I’m only checking out a few items and would like assistance.” She said, “ well maybe don’t forget your card next time.” I told her “ I’m human and I make mistakes but I would like to check out. “ They still refused to assist me so I turned away. In a passive aggressive tone an employee yelled, “Bye B*tch”. I turned around and said “excuse me thats not how you treat someone. I’ve been in line 3 times. I’m human yes I forgot my card but I didn’t hold up the line. I politely went to the back to wait my turn again.” That’s when she made the comment about not needing to be nice to customers when they are rude all day.

I’ve worked in customer service for years. I get it. IT IS HARD. The disrespect I received her was not okay. You have no idea what someone is going through regardless if they are a customer or employee. I’m sorry customers are rude. However, I was patient and kind until I had to defend myself. I’m very easy going but this was not okay.

I also want to note: yes I get it there’s staffing issue but I think we can all collectively agree that it’s better to have no dollar tree at this location than to be treated like this. I don’t expect you to ask me how my day is I don’t expect you to make idle conversation. I do expect you not to cuss at me and be...

If I could give this store less than one star I definitely would. Terrible selection, there were 4 employees that we saw, one running the register, who didn't speak to us at all....not hello, or thank you, NOTHING!!!!!!!! I think she is pregnant, but just plain rude! Several people in line, but NO SENSE OF URGENCY on the 3 employees (including the manager) minds. We could one if them say that " she has a line",,,, someone replied "so". I know we had been at a different Dollar tree on another occasion, and those employees were talking about the Dollar tree we went to today...about the employees and managment being useless and lazy, and employees from the good store had to go over to this one and help put stock out. Corporate office should pay this store a visit, or send in a...

Face mask REQUIRED stated on the door and is an ordinance in this state. An EMPLOYEE was not wearing a mask and that same employee was talking to another employee about a customer getting an "additude" with her the customer stating "listen here white girl" and I didn't hear the rest of that but did hear her response to the customer wich was something along the lines of...if the customer wanting to step outside and wait on her when she got off, she would take care of that. Besides her threatening a customer she shouldn't be talking like that in front of other customers, or for me to hear this . The other associate wasnt saying anything out of the way. I don't like wearing these masks either but if there's a sign stating to wear one, employees especially should be...