Fagan Jewelers — Local services in Knoxville

I originally had a good experience with this jeweler, they allowed me to return a necklace i had purchased 4 months ago for a thicker necklace of the same style. I now realize of course they would allow me to return it when i offered to order a more expensive necklace from them in exchange. I received the new necklace and at first glance i liked it but as i continued to wear it, the necklace began kinking and twisting frequently. I brought it in and was told this was normal for the chain, however the chain i exchanged this one for did not do this and it was a wheat chain as well but thinner. I asked if i could return this necklace or even exchange it back for the thin one because i would rather one that did not kink up. They told me they could not refund my money and that they did not have the other necklace anymore. The woman then told me "I don't know what else to tell you except enjoy the necklace". These people are crooks, they will be of help when it comes to them making more money but not when you're genuinely not satisfied with your purchase. I am now stuck with a necklace that i will not be wearing. Take your business...

Went to Fagans not to buy Jewelry wished I was there for that they had some beautiful pieces. I had to sell some scrap Gold so I can get my ole Truck Fixed. They were so nice and gave me a good and fair price for my scrap Gold. So if you need to sell some Gold or to buy Gold they are the ones to go too. Again they have some Beautiful pieces you can't go wrong and you won't have any trouble finding that certain someone a Wonderful Surprise.💍Don't forget Valentine's Day will be here Soon💕and you don't have to drive way out West if you live South to get something Beautiful. Just wanted to add a note. Went a second time to Fagans to sell the rest of my scrap gold. I hadn't got my truck fixed cause the bill was more than what I got the first time I sold my gold. This time I sold everything got a fair price. What I want to say is they were so nice to me wished I was their to purchase their beautiful jewelry but hopefully one day but please go and check out this store and speak to these very nice and professional people and hopefully you can find that certain someone a piece of jewelry that...

The staff is full of genuinely nice people. The jeweler Nick changed the band on my wedding ring but it wasn't what I envisioned..most likely because I know very little about jewelry and probably wasn't clear on what I wanted. I brought the ring back and fully expected to pay to have taller prongs to hold the diamond in. I asked the girl I was talking to (wish I got her name) how much it would cost to fix it. She graciously offered to fix it at no charge even though they would have to purchase another setting to put the diamond in. I was shocked that they could be so kind about it. Nick fixed my ring less than a week later and it's the most perfect looking ring I've ever seen. It's absolutely what I envisioned and I love it. I highly recommend Fagan Jewelers and will be a return customer myself. Thank you to Nick and to all the kind ladies...