GameStop — Local services in Knoxville

If I could leave zero stars, I would. I visited this GameStop two days in a row (Friday and Saturday — the busiest retail days of the week) to trade in games and purchase other items. Both times, I was turned away by the same two employees, who told me they couldn’t process any trade-ins because they weren’t “certified by Knox County police” to do so.

Not only is that absurd on its own — but why would management staff a store with employees who legally cannot perform one of the core services that GameStop is supposed to offer, especially on the busiest days? As a former GameStop employee myself, I know that trade-ins are a major pillar of their business model. Blocking that off due to poor scheduling is ridiculous and shows complete disregard for both their employees and customers.

Both visits were a waste of my time, and after being told “sorry, we can’t help you” twice, I walked out both times without buying anything. If I’m doing that, I guarantee others are too — and it says a lot about where this company is headed.

Overall, an embarrassing experience that speaks volumes about how badly GameStop is being...

Literally pulled up at 10:45 Am waited till 11:00 still not open. No worker in site haven’t even seen one come to the door or walk into the store. Very unfortunate, and unprofessional! This game stop is always having problems with the workers not being here nor do they know what you’re talking about half the time when you go in to ask them. Also it is now 11:10 Am 10 mins after open time and there still no worker in site nor is the door open it still locked with the open sign off. Multiple people have try’d to go in! Do better game stop & get better workers that actually care about the work place! We are regulars up here and constantly being disappointed. 😔 Also another thing they are also closing before they are supposed and leaving the open sign off I’m guessing so they don’t get busy. Which is crazy because you would think they would want to sell stuff.....

Guys at the store trying to sell their own stuff. Their selection is very slim The store always smells like body oder They need more then one person working And they NEVER answer the phone They sold my girlfriend a switch control an the guy said he tries everything out at his house on his own console but when I opened it for Christmas ( out of the 15 day warranty) the + button was not working I had the recipe an bag it came with also. Plus it was Christmas time he understood it would be opened at Christmas. He then tried to sell me a warranty or buy the $50 controller himself for 10 more then store credit can't speak on everyone that works there but the store is not what it used to be at all don't waste your time unless your goin to buy just a game any other transactions are pointless an hwy robbery

Just a waste of time even goin...