Ethan Allen — Local services in Knoxville

"Have faith, Susan will find it", this was an excellent experience in every way. I bought an Amish table and my budget could not afford the Amish chairs. I figured we could find lower costs chairs elsewhere, and I set out to look for chairs everywhere. During my chair hunt I realized that good chairs are fairly pricey and I did not like the lower cost chairs. I went everywhere, finally I stumbled into Ethan Allen of all places, I knew EA had quality chairs and it wouldn’t be low cost but maybe I could find some ideas. I met an awesome associate Susan, I told her hastily I was just looking. She remained respectful and not pushy. Then as I exited, I found the Clinton bench and I just loved loved loved it. It was on clearance but sold. Susan said she could call around and possibly find another, I said sure, but I had low expectations. A few days later I received the call from Susan, she found it ! Great, now I was on the hunt to find chairs to coordinate with the beautiful bench, and none at other places seemed to be good fit to go with the very fine well made Clinton Bench. So, a week or two later, I went back to Susan at Eathan Allen. I presented what I could and could not afford, she gracefully understood and was so very helpful! She helped me design and did a house visit, I learned I had some good affordable choices at Eathan Allen ! I told her what I preferred and of course, on sale, but only 2 chairs were available locally. I let her know I was willing to drive to other locations to avoid a delivery charge. Susan again called other locations and found my last 2 chairs to complete my table set and stay within my budget. Ethan Allen was creative and made my access to other stores simple and complete. I am so delighted with the Knoxville Ethan Allen store and Susan. I made multiple trips to this store, each time Susan was all smiles and greeted me at the entrance. She knew my name and I never had to explain, she understood. There was never any pressure for us to finalize our decision. Thank you Susan for being patient and making my purchase of dining room chairs complete, and a...

Susan and Alexander are rock stars! We had been shopping for furniture for two months for our new home, but couldn’t find anything interesting or anyone who could design ... so all potential solutions lacked pizzazz. Then we met Susan! She listened closely to what we wanted and within minutes showed us furniture, fabrics and rugs that matched our style and needs perfectly. She looked at our plans and carefully sized our selections so that the furniture fits perfectly in every room. Alexander added some edgy ideas that really made our rooms pop. Together they make a really fun team. Then they came to the house and helped us polish the look with paint color suggestions, lighting and curtains. Ethan Allen has the best quality furniture, most beautiful fabrics and gorgeous rugs. Then Wow! Add the design team and you have real magic!

UPDATE: The design comments above still stand ... great job. However, do NOT buy the warranty. I have been waiting for a month for service on a stained rug. They responded by mailing me a 2 oz spray bottle of something that didn’t work. I followed up with a written claim. I had to follow up again with a call to check status. Still no service. I could have paid to have this rug professionally cleaned 5 times for what I paid for warranty, and it would be done by now. Significant upcharge — Completely NOT worth it. Sorry...

We searched high and low for our new couch. Many weekends spent hunting for the perfect sectional. We went everywhere. So I am very confident that Ethan Allen offers the best quality product for the best price. And the quality is absolutely worth it. Thank god for Alexander! He is a dream, the best at what he does. He walked us through the entire design process, from evaluating couch styles to selecting the fabric. We loved the curved back of the Marcus and he was able to customize our design to fit our room’s exact dimensions. The whole experience at Ethan Allen sits in stark contrast to their competition. I really felt at ease and taken care of here and in addition to sharing his expertise in furniture construction Alexander had us laughing and having fun, like spending time with a good friend. We got a couch made to order and it was delivered quickly and professionally. The movers even helped to rearrange our existing pieces in addition to unloading and assembling our new baby with care like it was their own. We are over the moon happy to get to enjoy our home with this fabulous addition and enthusiastically recommend you...