Target — Local services in Knoxville

I came in at approximately 8:30 p.m. on 2/17 to return a Christmas gift I received.

There was one older woman working the returns and exchanges. I told her I had a return, and she asked if I had a receipt. I said no, and I explained that the item I was returning was gifted TO me. I told her I had the packing slip, and showed it to her. She shook her head and said the packing slip was useless.

She asked if I had the Target app, and I replied that I did. She said she could look up the receipt there, but again, I said it was gifted to me. Then, in a condescending tone, she said, “I mean yeah, if YOU didn’t purchase this then I can’t look up the receipt on YOUR app…” Okay, so why did YOU bring up the app in the first place?

She said she would scan the item, but I would have to be willing to take the lowest sale price from recent weeks if I wanted to return it. That’s pretty standard, and I didn’t mind, so I said that was okay. She scanned the item, then said, “Actually, it’s over $100, and you can only return $100 worth of merchandise per year. I can’t do anything since it’s more than $100.” I ended up leaving with the 30 pound item I struggled to haul in there in the first place.

According to Target’s website, they DO accept packing slips in leu of receipts. Additionally, Target’s website also states, “If you don't have the gift receipt or packing slip, you may receive a merchandise return card.” There’s also NO mention of “customers can only return $100 worth of merchandise a year” on the website.

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