GameStop — Local services in Knoxville

I don’t know where to start.... A couple of months ago. Well for one they paid a thief cash for my phone that had been stolen that day! For two when I asked the worker if a man (gave the description of the thief who took it from me) had come in today or if they had any iPhone XR brought in or are for sale. The worker was VERY rude and could have changed his tone especially with a customer. But he says we can’t release that information you need a police report. So I told him I was waiting to file one when I had an actual phone to call on. So I said the man I was like have you atleast seen a guy that looks like this and I pulled a picture up? And the man literally looks at the other coworker with big eyes and lies straight to my face saying no one has come looking like that and we can’t tell you anything. He chuckled and the. Told me I need to leave and come back with a warrant or the police. Here I am not leaving court because the detective found the serial number to my phone at the exact GAME STOP on the EXACT day and I nice went into the business just trying to find leads. In a couple of days will be the LAST time I EVER in my life go in that store after being treated and talked to the way I was and knowing they buy stolen electronics every single day. I found out talking with detective about the stolen merchandise that my phone being stolen is one of many stolen electronics...

Don't waste your time going to the west town mall location. I tried to purchase a Switch 2 and some games. This guy did not want to be bothered and when I finally got his attention he tells me to just call the store, meanwhile the the is ringing. I told him I would be back before I left to check again. We'll after several hours I recheck. This time I talked to a friendly lady and she told me yes but give her a little longer, the shipment was not all checked in. Then the guy started yelling at her for telling me that. Very unprofessional. I returned and waited for the lady, well she was working on something else and told the guy that "#6 was ready and she is here for it. That guy standing right in front of me refused to turn around to address me. After 15 minutes the lady returned, noticed I was still there. She stopped what she was doing, apologized, then rang me up. Not once did he acknowledge me. As I was finishing another customer went up to him and asked if there was any Switch2, he actually told him again you need to call the store and possibly NO he didn't think so. WOW! I would go to any other store but this one. Once again don't waste your time. If I could leave a no star I would. I will be posting...

I've loved going to GameStop ever since I was a small kid. As of late, however, it's a bit depressing going to GameStop. 4 year old games and theyre still asking $30 or $40 for them. The staff is sometimes worse. Very hit or miss with what they know and what they can tell you about games or consoles or simple news about the industry. The cardinal sin is trade in value. Say you bought a brand new game released yesterday. You pay $60 and go home to play and hate the game. You go to return it and they offer you $35 for the game because it's now "used". Even worse is the value they give stacks of games and consoles. In one instance I brought 40 Xbox 360 games and the console with two controllers and they offered me around $80 in cash for it. I would never recommend a GameStop for trading in anything, and only really recommend going there for midnight releases or if you have a brand new game you want. Other than that, go to Best Buy or if you want used games and tech, McKay's is...