Sbarro West Town — Restaurant in Knoxville

I usually don't do this, but when it is bad, it is real bad. Went to Sbarro today at the mall. Gal was a hot (messed up?) Mess, she went into the stock room when I walked up, I could see her back there drinking water, when she came back, she did not wash her hands, and she wiped her mouth with both sides of her hand and then asked me what I wanted, I told her, and she put my pizza in the oven. While I was waiting, she was looking at the breadsticks and she reached onto one of them, with her bare grimy fingers and picks something off of it, I said, well, I guess you need to throw that one away, she says, it is not a real hair, it is a (and I couldn't understand what she said then). Ugh, she did not throw it away! Then we get to there to pay and she rolled her eyes that I asked her to put my pizza in a box to go, acted like it was a bother that I was even there.. I sure that I could think of more that was wrong with this small amount of time that I was there, but for now, I will end this, BUT, I am still sour about it!! Oh, and bless whomever bit her fingernail crud off that breadstick, I worry about your health from this second forward. P.S. I wish I could do...

If you're on a quest to find the worst "pizza" in Knoxville, then come to Sbarro in west town mall. And I use parentheses on pizza because it was essentially burnt dough, no sauce and minimal toppings. I ordered a slice of sausage and a slice of pepperoni. Firstly, the pepperoni only had 2 pieces of pepperoni on the entire slice, so I asked for another piece which they begrudgingly gave me. The sausage slice did have plenty of toppings, but the meat tasted freezer burnt really bad and the cheese was burnt to nothing. 3/10. I only had half of the slice and i was done with the taste. The 2nd slice of pepperoni was thrown into the garbage after only one bite. Ever had stale crackers with cheap ketchup and paper thin burnt pepperoni on top of a thin layer of what was once cheap cheese before? Well, order a slice of Sbarro pepperoni and you will then. By far the worst tasting piece of pizza I've ever had. 0/10. With so many negative reviews you'd think the owners would do something, but it appears they don't mind serving trash food at a premium price to unfortunate suckers...

In the past I’ve never had a problem here but my experience today has ruined Sbarro for me. The older lady working there, I’m assuming a manager because the young man at the register was asking her questions, was the rudest person I have ever met. She was talking down to the young man at the register and you could tell the young man at the register was scared of her. The older lady also did not get all of the food I requested and given it seemed she was having a very bad day I didn’t question it. The food was also completely falling apart. By the time the older lady took it out of the oven the cheese had slid ¾ of the way off of two pieces of pizza. And let’s not forget that they did not have any trays so I, one person, had to carry 4 pieces of pizza on 4 different plates WITH 2 drinks to a table by myself. Frankly the older lady ruined my appetite before I even reached the table so the cheeseless, crushed from stacking plates pizza didn’t matter at that point. Terrible experience!...