Charleys Cheesesteaks — Restaurant in Knoxville

The Employees and service here are straight up terrible. I order food for pick up, like 30 minutes prior. When I got the line there was an old couple in front of me that were taking forever trying to work the Pin Pad. The employee wasn’t doing anything to help them. Then it’s my turn I tell them I have a pick up and say my name they ask for an order number I didn’t have, so I showed them the app and the pick up they refused to accept it, insisting that they need a number. I eventually give them my Id, whose name matches perfectly they still refuse. At this point I’m livid about to burst. I ended up having to call CS to get a refund because of these degenerates refusing to have decent customer service. I ended up getting a whole refund and then went to Chick fil A where I was promptly served and actually...

Tried to pick up here as a delivery driver last month and was treated disrespectfully by the employees. When I reassigned the order, the employees at this restaurant unjustifiably gave me negative feedback on dozens of pickups going back years, all at once, so much that I was deactivated from the gig app that is my primary source of income. I also lost my college tuition because of it. I have messaged corporate multiple times because they do not have a corporate phone number, but the owner is a coward and will not respond. I plan to sue your company over the abuse and disrespect I received after picking up from your restaurant for 5 years. Your company makes money off of our labor at no cost, and you should treat us better! All delivery drivers should stay away from...

I have waited almost a year to get back to Charley's subs in the mall. I used to eat there once a week. WHAT A DISAPPOINTMENT! The meat is half the amount of what it used to be. I asked for ranch on my sandwich and was charged for it. They NO longer serve fresh cut fries, which was the main reason I went. I had issues with ordering beginning at the register and all the way thru the pickup. I had to ask for my fries and then waited for them to help TWO others until they got me some seasoning for the fries. I paid $13.40 for a "so-so" sandwich, a small fry, and a regular drink. The ONLY good thing about this $13.40 lunch was the regular strawberry lemonade. I WILL NEVER RETURN TO THIS RESTAURANT. WHAT A WASTE OF MONEY. NOTHING LIKE IT USED TO BE. WHAT...