Mackley Jewelers — Local services in Knoxville

I went in to buy a wedding band for my wife. The staff was extremely friendly, and helped me find the ring I was looking for. I asked about sizing and they let me know that they send it elsewhere to get resized so it would take a few weeks to get back, but I could go ahead and give it to my wife and just bring it back in later. We ended up bringing it back in for sizing a few days later. Upon picking the ring back up, I was told that the cost to resize was $120! There was never any mention of sizing being extra upon the initial purchase, or when I brought it back in to drop it off for the resizing. I was told when I picked it up that they used to not charge for the first sizing, but now have to because of inflation. I called another jeweler after I left to see if this was common practice and they said they do not charge for the first sizing of rings. The ring is great, but had I known I was going to be charged extra to for initial sizing I would have picked another jeweler. I do not recommend...

Tucked in beside Lane Music, just down from the Chop House on Kingston Pike, you will find one of the nicest jewelry stores around! Darryl Mackley offers friendly, knowledgeable, and courteous service along with the beautiful jewelry displayed in his shop. Today I went in to ask him some questions about one of my bracelets. I had not been in for a while and yet he knew me by name and was happy to see me, answer my questions, and completely resolve my dilemma. I was not making a purchase, and yet he was completely as friendly and attentive as if I were buying a new piece of jewelry. That’s just the way he is not only does he take pride in the beauty and workmanship of the jewelry he offers for sale, but he genuinely cares about the people who come in to his shop. Anytime I need a new piece of jewelry, or an old one repaired or updated, he is my go-to guy I cannot recommend him...

From start to finish, Darryl Mackley was excellent to work with and helped me build the perfect engagement ring for my fiancé. I was an out of town customer, so Darryl always provided timely responses to all of my emails and helped make this as seamless of a process as possible. He was able to bring in any diamonds I wanted to look at, allowed me to compare them under the microscope, and used his expertise to explain everything a person needed to know about the diamonds they were looking at. His expertise on the quality and beauty of diamonds gave me confidence that I was getting the best ring possible. Darryl also never tried to upsell or talk me into spending over my budget. It was truly a great experience working with him! My fiancé and I couldn't be happier with how the ring turned out and I cannot recommend Mackley...