Kohler Credit Union - Kohler — Local services in Kohler

Happy to give my negative review, I just wish I could rate this place zero stars.

In short, KCU's customer service is terrible. There was an error made on our account on a Friday and it took more leg work on my part than was necessary to get an answer from anyone until the following Thursday. When I did finally get to speak to someone and ask why there was no response from them, I got that it was "a miscommunication error" as an answer. I went so far as to email the chief retail officer and the president, only to be told that the situation would be looked into and they would "try to prevent it from happening in the future." Not so much as an apology for the mishandling of the entire situation.

This isn't coming from someone who has been a short term member. I've had accounts with KCU for almost 20 years and had been an employee for almost 18. Kohler Credit Union has gotten too big for it's britches and clearly only cares about the almighty dollar and not their members. They have no respect for the relationship they have with their members - despite what their mission...

I was always very satisfied in the past when I went into one of your local branches for a loan. It was always handled in a timely manner. This time it seemed to be a long drawn out process and the information I gave to the first person I talked with I had to give to Weston Nelson again. One of the items was the 10 day pay out amount. He was out of the office for over a week including the holiday week end and when I finally spoke with him on Tuesday , he asked me for that figure again because supposedly the 10 days had expired. As of today I understand that the loan is approved and he has all the information he needs. I was very disappointed in the way he handled things. The other problem was in his absence on one else seem to be able to help...

Kohler credit Unions certificate of deposit program is a joke. Unless you typically bring in new money, they will not give you the best rates on a CD. So needless to say, I have had to move a sizable amount of money out of KCU to invest elsewhere. In talking to others I’m not the only one who has done this. If KCU were smart, they would realize that sometimes it’s better to play the long game. People like myself not only are moving money out of KCU, but often times we have 401(k) rollover’s, and other large assets of which I now have with another financial institutions , which I am certain is going to be a lot more lucrative than what they might earn on a CD. I recommend taking your...