The Wedding Tree — Local services in La Crosse

Terrible. I can imagine how a business can stay open with employees who are so unapologetic and apathetic about their own mistakes. My bride came in 3 days before our wedding to pick up her $150 veil only to find out that the wrong one was ordered. Instead of doing what they can to fix it right away, they suggested (to the bride mind you) that her veil she spent $150 on was not a big deal and they would simply find one off the rack (at which point they presented her with a white veil for her ivory wedding dress). When the staff was informed that we wanted the veil we purchased, they reluctantly agreed to call the manufacturer and have it overnighted but made sure we were aware that sometimes overnight doesn’t mean overnight and not to be surprised if it doesn’t show up the following day. Furthermore, when my groomsmen and myself went in to try on/pick up our tuxes more mistakes emerged. My (the groom) whos neck measures 16” was given a shirt w/ an 18” neck. The best man whos neck measures 18” was given a 15” neck (we swapped and I gutted it out for the ceremony). Another groomsman was issued pants that missed the tops of his shoes by a good 4” and yet another was given shoes that were 2 sizes too big. We left the tuxes that needed alterations there for the night to be picked up the following morning, which we were told could, in no way, shape or form, be picked up prior to 10am even though we needed to be dressed and ready at the church by 10:30. For some reason, they were completely unable to bend this rule and let us get them at 9:30. Upon picking the tuxes up the following morning (at 10 sharp) we all went to the church to change only to discover that the one groomsman whos initial shoes were 2 sizes too big were, still, 2 sizes too big. As well, my (the groom) pants needed to be let down a mere 2” and this mark was met … on the left leg only. The right leg was let down 6”. Thankfully we had safety pins on hand at the church. This was an awful experience from beginning to end. The staff was horrible and rude but still, the most surprising part was their apathy about the entire situation. They did not care about the mistakes they made and moreso, did not care about fixing them when they were discovered. Men, in the future, go w/ Men’s Warehouse. At least there you get the option of getting your tux rental free or a free suit. After this S#!t-show, a free suit would have made me...

I bought my 2nd bridesmaid dress here. The designer supposedly had just redone their sizing so the dresses fit more "true to size". I was measured between as fitting between a 6 and an 8, so I ordered an 8. I stated before ordering the dress that I bought a size 12 dress from The Wedding Tree a month ago. The girl helping us ensured me that the designer had just redone his sizing, so an 8 is correct. The dress is 2 sizes too small and can't be let out. It does not fit.

When we called the Wedding Tree, they said they were aware that this designer was consistently running 1-2 sizes too small and that they have been getting a lot of complaints. But they would not do anything to help.

My mom contacted the owner who said we could exchange the dress with an off the rack dress. Little did we know that ALL of the sample dresses on the rack by this designer (Levkoff) have the word "SAMPLE" sewn into the bottom of them. The seamstress working shared she would be unable to take the word out. With that, I found 1 dress that would technically work, but it would never have been my first choice.

As a desperate last minute effort, we drove to Winona and Rochester to try on every off-the-rack navy blue bridesmaid dress we could find. I found a different Levkoff dress which I loved. It was about a size too big. We called Arlene, a seamstress at the wedding tree who had been in contact w us, to see if she could alter it at the zipper. She said yes. I have since bought the dress and am waiting for my alteration appointment.

My mom emailed the owner again, explaining that I did not find one through the Wedding Tree and had to buy a 2nd dress elsewhere. The Wedding Tree finally offer a refund for the dress at this point.

Overall, it's been an unenjoyable experience which has put a damper on my sister's wedding, however, The Wedding Tree did help make it...

As more time has passed, I am more and more upset about my experience at the Wedding Tree, and wish I would have gone just about anywhere else to buy my dress. I was planning a small, simple wedding with my now-husband, so I actually ended up looking at a lot of bridesmaid dresses, including the one I ultimately decided on. The only reason I’m giving 2 stars rather than 1 is because of one of the girls helping me that day. The first girl quickly lost interest, I’m sure because she wasn’t seeing enough dollar signs. Wasn’t the end of the world. I picked a dress, picked a color, and left after an overall unremarkable experience. I went back a few weeks later to try the dress on after it arrived. First, it was the wrong color (white, not ivory). Apparently the staff there thought I was color blind. They insisted it was ivory. Whatever, I let it go. But the bust of the dress looked...indescribably bad. The fit was terrible. I spoke with the woman who did alterations, and her advice to me was to “wear a really padded bra.” Then she informed me that she wouldn’t even be the one doing alterations if I insisted on them, because she “only works on bride’s dresses. Not bridesmaid dresses.” Had I not already paid a good portion of the cost of the dress, I probably would have just left. But, I paid for the remainder and left without another word. I found a wonderful seamstress who fixed the horrible-looking bust, thankfully. Overall, this was a pretty terrible experience. I’m not one to get too worked up about the superficial stuff...but what should’ve been an exciting, special day with my mom was ruined by a bunch of shallow, materialistic snobs. Just because I am not the type of girl to blow my life savings on a wedding doesn’t mean I didn’t deserve to feel just as special as any other bride. I would never, ever recommend this...