La Mesa Flooring Company — Local services in La Mesa

Let me share with you my “above and beyond” experience with La Mesa Flooring Company! I am retired, a recent family caregiver, who resides in a 1956 year old home in La Mesa. I have lived in this home over 30 years and the hunter green carpet is AS OLD and has seen kids, pets, elderly…you get the drift, time for new flooring! I am not educated in flooring but knew I didn’t want carpet again. I’ve always been advised to get 2 to 3 quotes before committing. I went to a few big box establishments and while pricing seemed somewhat comparable, I just had so many questions and always felt brushed off. To me, this was an investment in my home, and I only wanted to do it once and I wanted to do it right! My neighbor suggested La Mesa Flooring. They have a great website and have been around since 1935. He prefaced that they are a bit pricier, but I wouldn’t be disappointed. I wasn’t a fan of the posted $60 measure fee which would be applied to the project if I went ahead with them, but, it didn’t deter me from visiting the showroom to “just look”.(In the end, it was completely worth it and justified.) Well, enter, Tom… Greeted me upon me entering the showroom, listened graciously to all my questions, no heavy sales pitch… I think I was there for two hours, looking, comparing, learning. And that time invested in me, is what sold me. He gave me samples to take home similar to what other companies had already given me, but, the difference, you see, was the customer service provided which swayed me. I signed up for a measurement appointment. Dylan, sales representative, arrives. Very professional, and it was apparent that he has many years of experience in this field. I voiced some concern about the age of the house from when we originally renovated and possible concern for asbestos. He took the extra steps to pull up carpet, and give me his honest predictions, given the age of the home, and what would ultimately be needed whether I went through La Mesa Flooring or an alternate company. No one else bothered to do that. Needless to say, I received an itemized quote, fair, inclusive of moving lots of heavy oak furniture and signed. The installation crew, Jesse, Lead, amazing communicator, along with Freddy, Mario, Roberto and Pedro turned the project in five days, cleaning up after themselves each day. I was very impressed with how organized they were and what was accomplished in that short time period. I was kept informed daily as to what to expect. Highly efficient.

In closing, I am very pleased with the luxury vinyl flooring in my home! It looks like a brand new home! Thank you, La...

Too bad we can't give more than 5 stars. From the minute we walked in their showroom we were greeted with friendly, knowledgeable people. It took us several (many, many) visits to finally make decisions such as how much of the house to do to which flooring to select, etc. We went back and forth several times. We ended up deciding to go with Cortec Grande Golden Oak LVP flooring throughout our 3100 sq ft home and Anderson Tuft carpet on the stairs. They also did all new 5” baseboards.

We were fortunate enough to end up with Dylan as our sales/project manager. I have a good sense for people and after meeting with him for a few minutes I knew it would be a good experience. My “Spidey senses” were right. He made the entire experience delightful. There was no pressure…just provided information that helped us make our ultimate decision. We are very picky and both perfectionists so weren’t hopeful that they would be able to meet all our expectations. We are also not used to companies doing what they say they’re going to do but La Mesa Flooring restored my faith. There were a few minor issues that came up but were quickly addressed and everything to our satisfaction. Their prices were competitive and fair and the workmanship quality was great.

After the carpet was installed on the stairs we realized we had chosen carpet too light for our lifestyle…puppy, etc. We reached out to Dylan who immediately sent new samples of the Anderson Tuft carpet in darker colors. He gave us an incredible price to reinstall the darker color carpet on our stairs and it now looks amazing and we're thrilled with it!

It literally took years to decide on putting in new flooring not just because of the work involved on our part (basically moving out) but because we weren’t certain a company like La Mesa Flooring still existed. I’ll admit the moving out part was hard (albeit well worth it) but the company we selected took away the fears we had about the installation process. It was as effortless as it could have been. I almost wish we had more flooring to put in. We’ll miss dealing with Dylan.

So if these are thoughts/doubts you have I can promise you won’t regret selecting them as your flooring company (and no we weren't paid for...

We used La Mesa Flooring to install our LVP flooring and carpet. The initial interactions were great. Mark was helpful and informative. After the install, however, we've had several issues. First and foremost, about a year after having our flooring installed we noticed a few pieces coming up in a non traffic area. We were told that it was from a murphy bed being in the room. The Murphy bed is unused as a bed, it is as if any other piece of furniture is sitting there. It has padding underneath it per warranty instructions. We were told having the Murphy bed voided the warranty. The floor was repaired but no further repair would be covered under the warranty. They used up 2 entire boxes of slats that we paid for to fix the issue. We now have no further supplies if issues arise. Then, adhesive from their installation stained one of the border slats. It was replaced with a different color piece and now one of the slats shifts back and forth because its shorter than what it needs to be. For the amount of money we paid for that flooring, this has been an exhausting experience. I have a large book case up against the wall, same room as the Murphy bed. Much much heavier, padded as is all furniture on that floor, and zero issue in that area. It makes absolutely zero sense and if that is the case, then somewhere in the verbiage needs to state that you cannot have furniture with pads on their flooring because that is exactly what that is. No different then a shelf you'd store display items on. I had options that I left behind to go with LMF and I am not happy with the experience...