Burlington — Local services in La Puente

From the moment I walked into Burlington, I was greeted with an atmosphere that felt warm and inviting, but what truly set my visit apart was my interaction with an absolute gem of an employee, Hugo.

As soon as I stepped through the doors, Hugo noticed I looked a little unsure of where to start. With a genuine smile and a spark of energy that could light up the entire store, he approached me and asked if I needed help finding anything. I didn’t even realize how much I needed assistance until he started effortlessly guiding me through the aisles, making recommendations that were spot-on. Whether it was home decor, shoes, or clothing, Hugo knew exactly where everything was and answered every question with a level of enthusiasm and knowledge that made me feel like I was getting VIP treatment.

What truly amazed me was his attention to detail, he didn’t just help me shop, he helped me feel good about what I was choosing. He offered styling tips with tact and humor, and even double-checked inventory in the back without being asked. Who does that these days?

By the time I left, not only had I found everything I needed (and a few wonderful extras), but I felt like I’d had an experience rather than just a shopping trip. Burlington is lucky to have Hugo, he’s the kind of employee every retail store dreams of having. Five stars...

Folks, let me tell you, I was down at Burlington the other day, just lookin' for a good deal, you know, for the grandkids. And let me tell ya, it can be a real maze in there sometimes, no joke. But then, this young man, a good man named Hugo, he stepped right up.

Here's the deal: I was tryin' to find a jacket, somethin' warm but not too heavy, and I was just kinda lost in the racks. Hugo, he saw me lookin' a little bewildered, and he didn't hesitate. He came over, with a big smile, and just asked, "Can I help you find anything, sir?" Not pushy, just genuine, folks.

He listened, really listened, when I described what I was lookin' for. And then, instead of just pointin', he walked me right over to a whole section. He didn't just show me one, he pulled out a few, explained the different materials, the warmth, the whole nine yards. He even found one with pockets big enough for my phone and a little snack, which, believe me, is important.

This wasn't just a job for Hugo; you could tell he cared about helpin' people. He made sure I had the right size, even offered to go check the back for more options. That's the kind of service, the kind of dedication, that builds a strong community. Hugo, he's a true asset to that Burlington store. A real...

Extremely disappointed with this locations selection for plus size clothing for women. There was only one tiny little section of sweaters and coats. No dresses. No pants. No tops. Considering this is a new location that's only been open for a month that's surprising to me. I knew I should have gone to another one. The cashier didn't speak. There was a line and only ONE cashier moving slow. Already dirty. Overstuffed racks. The only positive thing I can say about this location is the LP associate SHAWNA.... She was bright and bubbly from the moment I walked in. She created everyone equally and with amazing energy!!! She thanked everyone on their way out in the same fashion!!!! Do better...