GameStop — Local services in La Quinta

I frequently visit this store and was browsing through the Funko Pops when I witnessed something quite unsettling that has made me rethink my choice of where to purchase my games. While the employee was simply doing his job, it seemed his name tag was not visible, which led to an unnecessary outburst from some lady not sure if she was a manager or someone from corporate. Her loud reaction created an uncomfortable atmosphere, leaving the entire store in an awkward silence. Regardless of her position, such behavior is unacceptable, and I would be concerned if I were the employee or even the owner of the company. For the employee who was reprimanded over something so trivial, I would seriously consider seeking employment elsewhere, as it’s disheartening to realize that they may not support you in such situations especially for something as minor as a name tag that is just embarrassing. To top it off, she had the nerve to say it out loud and in front of all the other employees that were at the registers that he had just received his first scolding I’m assuming he had to be new but that’s not right everyone should be held with a level of respect. The other thing that made me more dumbfounded is that she found it amusing, but it was clear that the employee did not share her sense of humor, as he remarked that it was...

Would give a 5 star but with latest experience wasn't exactly happy. Replaced my ps5 controller which wasn't a issue but not just 1 or 2 but 3 defective replacement controllers. Had to buy a new one to get a controller that didn't have a issue. Then bought a game, at first was given wrong game in the case. Not a problem got fixed immediately but when got the actual game, was told it was the full version of ff7 remake and intergrade when it wasnt.....a game should be more clear...even was told they put both parts of the game on the disc and that was wrong. Came back a hr later and was then told no in order to get the intergrade u have to buy it digitally.....wish I was told this b4 instead of wasting...

Visited today twice! First time was super friendly and great visit, seemed like the person helping me was the manager or doing a very good job at it. Made sure to sign me up and told me about the trade in for consoles, now I am coming back to trade in my consoles and controllers. Just to be told that one of the employees had gone on his lunch and would not be doing trade in for the rest of the night. Honestly was super sad and just walked out. I drove from palm desert to la Quinta store because they close at 10pm while other locations close at 9pm. It just leaves a sour taste in my mouth coming back to GameStop for anything. I hadn't been in a while and spent the money for a membership that...