La Quinta Jewelers — Local services in La Quinta

I have been a loyal customer of La Quinta Jewelers for many years, so it is extremely disappointing to write this review. I took a bracelet in that I've owned for 25 years to have the safety chain and the connecting rings repaired and replaced. Since that repair, the chain has continually gotten tangled and twisted into the bracelet -- something that never had happened prior to the repair.

I took the bracelet back twice, and although he provided courtesy repairs, the issue continued and the chain kept tangling and breaking. To me, that seemed to show that the original repair had created the problem and he (Ralph-the owner) acknowledged that.

What made this situation even more upsetting was the interaction during my last visit. When I calmly explained that I simply wanted the bracelet restored to how it originally was, I was met with hostility. Ralph became verbally aggressive, accused me of calling him a thief and blaming the tangled chain on wear and tear. He kept repeating that he did not replace the chain, despite the fact I took it in because the original chain had broken in half. I reiterated that the problem did not exist prior to his repairs. After years of bringing my jewelry here, this level of treatment was completely unexpected and unacceptable.

In looking back through other reviews, I also noticed similar comments from previous customers describing comparable experiences. It was disappointing to realize that I was not the only one who encountered this type of behavior.

I never asked for anything beyond having my bracelet returned to its original condition--I never had the chain tangling issue before the repair. I asked for an explanation as to what the $304.50 charge I paid him was for, and Ralph stated it was to replace the rings that held the chain and not the chain itself. Although once he pulled up his customer notes and read them to me, the notes clearly stated it was to replace both the chain and the rings it attaches to. Additionally, their original estimate to repair and clean ($39.95 & $49.95, respectively) somehow became over $300. Needless to say, I left the store with my broken bracelet and an owner who was not interested in correcting a problem he created. Based on my experience, I can no longer recommend...

La Quinta Jewelers are sweethearts and is the only place I trust to repair my jewelry. They even helped me completely rework an old diamond pendant into something completely modern and sleek, and I was so pleased with the result. Great for...

My husband and I have been relying on Ralph at La Quinta Jewelers for over 15 years. His prices are more than reasonable and we’re always met with a smile. His jewelry and watch selection is far superior to other valley stores. A+ on...