Mor Furniture for Less — Local services in Lacey

After just moving to the area we decided to go with some pieces we liked at Mor furniture. On Nov. 22, 2020; We purchased 2 sofas and 1 large sectional along with a giant ottoman, they have on their showroom floor. 2 months after the purchase we received 1 sofa. A month later the other (loveseat)sofa — delivery was slow but moving along finally ... In Feb. 2021 the sectional — Upon delivery of the sectional, the corner of the sectional was torn, had the metal edging showing (and wet from rain that day, so it was obvious it was just damaged) I was also delivered the wrong size ottoman...Not what I originally ordered in store. Included in this said delivery, was also breaking a plastic outlet cover, and scratches on my ceiling (and dent on my wall) while bringing the items downstairs. I immediately notified MOR customer service along with (attached) photos of the damages and notifying them the wrong ottoman was delivered, making my order incomplete. Fast forward to June 1, 2021 - with delivery of the replacement piece and an ottoman — which was the same size as delivered previously — not the large ottoman we ordered in the store. Here we are 7 months out from original purchases and this entire sofa situation has been one issue after another - basically a nightmare! I’ve contacted customer service again and I’m STILL waiting!! I just want this over already! You pay that much for items, you’d expect to get what you wanted. I will never purchase from MOR Furniture again - —...

Definitely would give negative stars if I could. Bought a leather power reclining couch and had to wait forever for it. When we got it, had to go all the way out Kent to pick it up. Got it home and it was missing power cords and the metal pieces to connect them, they were bent and unable to go in the connectors. We had to bend them in place to get it to fit. About two months later, the left side of the recliner started to sag and break. We have the insurance that covers the couch but good luck getting anyone to actually help or answer. As months pass, the left recliner has now completely broke and makes a horrible noise trying to recline and is completely cockeyed and just bounces and sags. I have to kick it in to make it stay in and down. The couch pieces themselves also sit at different places and angles, it’s just super frustrating that we paid this much for a couch that we can’t even return or get fixed by the insurance we also bought from them. If I were you, I’d go to Costco and get a couch or any other furniture because at least they take it back if anything is wrong with it. Mor furniture is expensive junk that’ll you’ll be replacing in less than 6 months. Your best bet is to stay far away from these con salesmen because they only want their commission and sale. Not actually sale good and quality furniture pieces. Thanks...

Dwayne was the customer rep that helped me with a transaction. He was not aggressive as a salesman which I appreciated, but rather he was very dismissive about me as a customer. He did not discuss the protection plan costs or delivery costs at all, and I had no idea what they costs until I received my digital receipt. I purchased two additional chairs and was instructed to park on the side of the building so that his team could bring out the chairs to my car. 15 minutes elapses and I am still waiting on the side of the store. I eventually go back into the store and he is already working with another customer and he tells me that he forgot....so I grab the chairs myself. After my purchase, he asked me to sit down a write him a 5-start review on google to make him look more credible (he even hit the "5-star" button on my phone for me). I was really hoping to have a positive experience, but was let down. I can't speak bad about the store as a whole, but only the employee that I worked with. I would recommend the store retrain its employees on customer service and being transparent about products instead of just trying to make a sale. After a few days he did call me to apologize for my experience which I truly appreciated. Most people do not take the time to follow up with their customers and he did, which speaks great volumes of...