Burlington — Local services in Lacey

Deplorable Corporate Decision - Shameful Inaccessibility

My wife and I have been loyal customers of this Burlington Store for quite a few years now, but it's with profound regret that we have decided to withdraw our patronage.

Our issue is not with the employees or the products of the store, which we have always appreciated. No, our problem stems from the recent ill-considered corporate decision to deny access to the store's restrooms for all customers.

Such a strategy is, in our opinion, a flagrant disregard for basic customer service standards. While I can somewhat understand the logistical or even hygienic reasons they might use to justify this drastic measure, I firmly believe there are better ways to handle potential problems than to outright restrict a basic facility like a restroom. Penalizing everyone for the misdemeanors of a few is, to put it lightly, a terrible approach to running a business.

One could argue that it's just a restroom, and it shouldn't affect the overall shopping experience. Still, the inability to use the restroom during a long shopping trip or with young kids, or for older customers, or simply for anyone who suddenly finds themselves in need is a significant inconvenience. It not only deteriorates the customer's comfort but also impacts the perception of the brand negatively.

The irony is that this decision is in no way reflective of the store employees who have always displayed top-notch service to us. It's corporate's decision, and it's a poor one.

Therefore, I am giving this Burlington Store a one-star rating. It's not a comment on their products or staff, but a direct response to their shortsighted corporate decision. We are disappointed and deeply saddened by this policy change. This isn't the Burlington we grew to love, and unless there's a significant change in their stance, we won't be returning.

I just want to say that corporate decisions should always consider the implications they have on customers. The current one is a massive failure in that regard. A restroom might not seem a big deal to some, but for many of us, this is a matter of principle, respect, and dignity. You can and...

I have never had such horrible customer service. There was an older lady working the fitting room and although the sign specifically reads 6 items or less she was refusing me to allow anymore than 3. I asked her why and she said because she doesn't believe corporate is proactive enough about shoplifters. I told her since it is policy and that it says on a big noticeable sign 6 items or less she has no right to decide she will not uphold the policy. She began screaming at me telling me to mind my own business and also said if I wasn't trying anything on to get out! So I grabbed 3 items at a time until I just had enough when she kept stopping me every time I came out to examine every article of clothing. She even accused me of switching something I was wearing into the store with their merchandise!!! I finally grabbed the rest of my items and went in. She proceeded to stand at the door screaming to get out and that she will call the police or break down the door. I told her to go ahead. And that if she broke down the door or put her hands on me I don't care how old she is I will bring her down. Just an overall mortifying experience!! When I asked for a manager the only response I got was I can't right now maybe call in later. Seriously!!! On top of all this they had probably 5 or 6 employees walking around the store just that I noticed and a line that stretched all the way out of the line coral. One cashier and she barely knew what she was doing. I finally voiced my experience while I was in line and told her to call for some help with this line. She said she could not do that. So after being screamed at, accused of being a thief, and waiting in a 30 min line I finally got home to realize she double charged me for my boots. Seriously never going back until they make...

They have a great selection of clothing, which was great. I was there 30 min before closing, and I'm assuming it was a manager following me around. This hasn't ever happened to me before, but he thought I was stealing something. That's what it seemed like to me. I had grabbed a small duffle bag that I was going to BUY and whatever clothes I found I put inside it so that I didn't need to push around a cart. He asked me if I needed a cart, and I told him no, I was good. The gentleman followed me even longer and asked again if I needed a cart. I told him no thank you. Then he told me I wasn't allowed to put things in the bag I was going to purchase, and said I needed to use a cart. Had someone bring me one, and made me wait till it came

I've never dealt with a situation like this where it was a problem. I shouldn't be treated as if I am breaking a law when I was not and would never do that. I'm from NC, I don't know if things are different here.

Instead of following me around, making me uncomfortable. He should have just told me from the start that I needed a cart. Assuming I am shoplifting and following me around was wrong, i do not like to be followed. It's very uncomfortable. I bought everything I had...