Amazing Lash Studio — Local services in Ladue

So let's just start this off by saying that this is a new location and we all go through "growing pains." With that being said, I moved to this location from Chesterfield bc it was more convenient and I was a little worried switching stylists. I honestly didn't have a great first experience, or second at this location, however my third (or maybe it was my 4th) was ABSOLUTELY AMAZING! Now everyone I've interacted with has treated me with such great care, and my first two experiences being just OK we're solely bc I didn't speak up. The girl I initially had really did a number on my lashes, and not in a good way. I tried to give her the benefit of the doubt, new location, new employees, learning curves.... especially being in the cosmetology industry myself. I get it, we've all had to start somewhere. When I called to move my appointment up due to an INCREDIBLE amount of fallout, I was told she no longer worked there. I'm not gonna lie when I say I was relieved. But again, I should've spoke up! ALS was awesome at moving my appointment up on such short notice, even splitting me up for a removal with Dani and a fresh full set with Michaela. THANK YOU! Dani was incredibly sweet and was very gentle with my removal (I was very worried about lash loss.) Now Michaela... LISTEN UP.... M-I-C-H-A-E-L-A was ABSOLUTELY AMAZING. She was A.) hilarious B.) VERY thorough C.) SO GENTLE and D.) a DAMN good lash stylist! I NEVER felt a thing! I literally could've fallen asleep! With EVERY appointment, even at Chesterfield, I had maybe some slight irritation, itchiness, some uncomfortable tugging etc. With MICHAELA I did not feel a thing! Not. Once. My eyes aren't itchy, my lashes aren't clumpy, my lash line doesn't feel tight, NOTHING but FLAWLESS lashes! When I got up to look in the mirror, I could've cried. With the fallout I had from my last couple visits, I wasn't sure if I'd still be able to have as luscious lashes as before. But I was DEAD wrong! Thank you Michaela for taking such great care of me!

Now after all my rambling, if you've ever had a bad experience ANYWHERE...speak up! Chances are the business is trying to put their faith in their employees, as well as keep you happy! So do YOUR job by letting them know. But also be respectful and know that they aren't trying screw you over by giving their employees the benefit of the doubt as well. ALS was kind enough to not charge me for my removal and only for my new set. And like I said, I didn't ask for it or speak up about anything.

NOW GO...

After my appointment 4 weeks ago, I went to Starbucks to get a coffee and sat down to wait next to the studio owner and manager, who were clearly having an off-site meeting. (The owner is a man, the manager is a woman. I have had many dealings with her and she's always been really kind. I have never talked with him.)

I was appalled to overhear how he spoke to her. His tone and words were belittling, condescending, and a completely unacceptable way to speak to anyone. I got my coffee and left, feeling very upset by what I had heard. I do not abide bullies, and this felt very not ok, especially since she did not seem surprised or taken aback to be spoken to in this manner. However, I also know that sometimes people behave in ways that are undesirable or out of character, so I didn't do anything about it.

The next appointment, 2 weeks ago now, I was in my stylist's room (which is near the office) and overheard a man's voice. The overhead music happened to not have been on, or I might not have heard this. I heard the same raised voice, aggressive and belittling tone, and disrespectful verbiage. The owner was again disparaging the studio manager, and again I could hear it. I was appalled all over again.

Fast forward to yesterday. I came in for my usual service, as I've been coming every two weeks for over a year. The customer service is always excellent, my stylist (and any sub I've had to go to when she wasn't available) is incredible, and the place is clean and nice.

However, I canceled my membership because I have no desire to support the business of a person who dehumanizes and talks down to the people who make the business actually run. Or to anyone, for that matter. I have had enough of bullies.

I will not be getting my lashes done here again. I believe you support the businesses who align with your values and let your dollars show what matters to you. It matters to me that people be treated well at work. I don't want to speak to his character because I don't know him, but I can 100% condemn the behavior I observed from the owner of this studio. Not once, but twice, and in a row. There is no spin you could put on it that would make speaking to people this way acceptable. No thank you. I will miss everyone else there and hope they all find places to work that make them feel safe,...

Had a really awful service experience here.

Hannah did my lashes, and said she used the wrong lengths (she said she normally wouldn’t have, but she’d miscommunicated and hadn’t asked for clarification).

When I tried to get just the inner corners corrected, she told me she didn’t have time and had a client in the lobby waiting for her. She proceeded to sit at the receptionist’s desk for another 20 minutes after our appointment ended.

I was hopeful that I could return when there was more availability to touch up the part of the lashes that were bothering me, but the receptionist was incredibly rude when I asked about this and told me that since I was late I wouldn’t be able to have the lashes adjusted or fixed (in spite of the signs around the studio that mentioned loving your lashes before you leave).

There’s no management on site, so trying to get efficient service or find resolutions are left at the discretion of the young, unprofessional receptionist, which was a bit frustrating.

A few days later, and, like many others, lots of my lashes are gone.

Just wanted to address management’s response here and clarify the timeline: I received “service” on Saturday, was told there’s no management on site. I called back on Sunday, was told management wasn’t there but would be in on Monday and I should expect a call back then. Called back late in the day Monday, was told that management “had received the email” (I hadn’t sent an email, but apparently the receptionist had), management hadn’t felt like addressing it was a priority, and I should no longer expect to hear from them that day but instead I should “give them a week” to get back to me. I filled in a survey after this, still heard nothing back, waited two more days (now five days after the initial incident), wrote a Google review and received a call back about an hour later. I did not receive a return call when I attempted to call management back, and had been traveling out of the country since. I guess I’ll try...