Englin's Fine Footwear — Local services in Lafayette

Disappointed with my recent trip. About a month ago (2/1/18), I went in to find some supportive, black, wide fit shoes for work. I was in intense pain because my current work shoes were too narrow. The salesperson had me sit down while he was gathered some options for me, which I appreciated at the time. My foot wouldn't fit past my toes in three pairs he brought me. So obviously, I have wide feet. Only one pair fit, but I told him they still felt too tight. He then assured me once I wear in the leather, they will fit perfectly around my foot. He even went into the back to stretch the leather. He told me I could wear them to work a couple times and return them if they weren't comfortable and didn't have any visible damage. I trusted the guy's recommendation, and I bought the $135 shoes.

After wearing them one time, the shoes were completely scuffed around the toe. I work in a dress shop, and the floor is dusted with glitter and we all know glitter never goes away. So after that first day I figured I probably couldn't return them but was still hopeful that they would stretch out. Four weeks later, they are still too tight. I took out the box and noticed that shoes are size 38R. Typically wide shoes are labeled with a W, so I decided to look them up online. The shoes are NOT wide. None of the shoes he showed me that day were wide. I am super confused as to why he sold me these shoes? I feel like I emphasized how wide my feet are several times. I think he could tell I was in pain and took advantage of it.

I gave them 2 stars because they did have a killer sale on Uggs. I may shop there in the future because of that reason, but I do not trust the sales people. I guess I'll go back to ordering wide...

I have shopped at Englin's for the past few years. I have plantar fasciitis and it turns out that as long as I wear Birkenstocks hard sole sandals and shoes, my feet are happy and don't hurt. The salesmen at Englin's have been very helpful bringing me many pairs, styles, and sizes to try on and have even ordered pairs that weren't in stock and had them shipped to my house at no extra charge. Once they knew I loved Birkenstocks they send me postcards telling me when their Birkenstock truck shows are and even call a few days in advance and leave me a message on the special 20% off show days. I've gone in the night before the show and bought shoes before and they gave me the discount. I just called in now and ordered a new pair because today's a Birkenstock sale and I'm home sick. They have my records that say what size and style I bought before so he knew exactly what to order me. He did it all by phone and gave me today's sale price. I'm a happy girl and was a bit sad to see their Google star rating was low. Because, as is typical, people only leave reviews when they want to complain. So I'm here to boost their rating and tell you, go show with Englins if you want supportive, cool shoes that last...

Walk, run, waddle, wobble, do anything and everything you can to get to this absolute community TREASURE of a footwear mecca! I was walking past on my way to the mall's sporting goods store to look for yet another pair of name brand walking shoes for my daily 2.5 - 5 mile walks around my neighborhood, and WOW am I glad I stopped in! These people genuinely care about your needs, take the time to measure your feet, discuss your experiences and wants/needs/desires, and offer professional service + suggestions to make your shopping experience unlike anything you could ever dream of from the usual department store/sporting goods store shoe shopping frustrations! Absolutely THRILLED with my Brooks Glycerin walking shoes, Aetrex custom orthotics, and most of all with my 45 minutes of dedicated customer service with Kent, who has been in the business for 40 YEARS! I will be back and telling EVERYONE about this footwear CATHEDRAL! Superior customer service and selection experience from start to finish!...