iMechanic, Apple iPhone Repair — Local services in Lafayette

Spectacular service! They would beat a "Genius" at Apple any day!

I was really desperate to figure out why my iPhone 6 would not charge. I would have to constantly hold the cable so it would charge. Some cables worked, others did not. I thought the charging port was broken, and I did not want to upgrade. It was cheaper to replace the port, so I took it to iMechanic. I read some reviews online and looked at their website. I believed I was in good hands.

I went in on Saturday and explained my problem to Brady. He immediately took it to the back. I thought he was running a diagnostic and was going to quote me a repair price. In TOTAL disbelief, after about 10 seconds, Brady came back and said, "All fixed! Your phone was suffering from 'Man's Disease." I was confused. "Man's Disease?" He said men are more likely to carry their phone in their pocket constantly, as opposed to a woman using a purse. I do carry my phone in my pocket, and lint had gotten shoved into the lightning port causing a poor connection. I was totally speechless. I thought I was going to have to get something fixed.

Amazingly, in 10 seconds I had a like-new phone. I proceeded to ask him about my battery performance. He took it to the back again for a test and suggested it was fine. He offered advice on my phone moving forward, and I also asked him about trouble I was having with my MacBook Pro. He offered endless advice and outstanding service, but refused any payment for it. The info and help I received was easily worth the price of a new phone, to me. I would definitely go back, and I might even bring my MacBook Pro in, soon. Thank you very...

BEWARE OF THIS BUSINESS! I’m leaving this review for the main headquarters, just because when you call the store you are dealing with, you get transferred a buttload of times between the Lafayette headquarters and your actual store. With that being said, we took my gfs phone that had a broken screen with some water damage (the lcd screen was shot, but the rest of the phone worked) to get repaired at the Decatur, IL store and was told by the employee that he was the only one who worked there, and that he personally recommended taking it to Best Buy and see what they could do, because he would probably have it for a week and a half. Should have taken his advice…Needless to say, we stupidly let them work on it. Two weeks later, still no call to let us know what was going on, when we called, we were told “they” (headquarters) were still sending the parts, and that they would be there that day, and he would have it finished by the end of the day, called an hour before close, still no parts. Waited ANOTHER full week, still no call on an update. When we called back, we were told the store was closed for renovations but the phone was done. All we had to do is pay the invoice and they could send the phone in the mail. So where is her phone? Decatur or Lafayette? We don’t know, and the manager leaves before the employees so we can never get it paid for, and never talk to anyone to figure anything out. This whole company is a waste of time, and will never receive any business from myself, or anyone in our families again, and I will make sure to tell everyone I know and meet to avoid this place...

Last Tuesday I went in with high hopes of getting my Apple Watch repaired. Swollen batter from old age, no big deal they said. They told me they should have it done that night. Awesome!! Called me back about 20 minutes later to say they didn’t have the part, no big deal! I asked when they thought it would be done, they said by Thursday. Great I wouldn’t be in town until next Tuesday anyways. I come in today (Tuesday) to be told they don’t have the part and it won’t be done until later tonight if not tomorrow. Well, I avidly work out and I am about to take a vacation where I will be hiking a lot and wanted to track that. I was also put off by the lack of communication. They didn’t bother to tell me they hadn’t received the parts yet or worked on my watch. They also glued down my screen without asking if that was okay before doing so (even though I was standing in the store) and left adhesive all over it. Also, when I walked in the store this morning to pick up my watch the guy who was at the counter (that I had to deal with for the rest of my encounters with them today) wouldn’t stop staring at my chest!...