AudioLab Car Stereo — Local services in Laguna Hills

I am a disabled veteran who suffered a traumatic brain injury while serving our country and it is with that in mind along with the outstanding experiences that I have had in working with several truly exceptional staff members of Audio Lab in Laguna Hills, CA. that I now write this review.

When I went to Audio Lab for the first time about four years ago and explained some of the problems that I was having...such as forgetting how to get from one place to another...or bumping into things and putting dents in my truck...or even forgetting to turn off the accessories in my vehicle from time to time, leaving the battery dead…or how unbearable it often was to climb into a 130 degree black truck….with all of this knowledge, Sam and the rest of his team went to work on building out what was not only the best sounding stereo system that I have ever heard, but tailor making an entire package of accessories that far surpassed any expectations that I could have ever come up with to solve all of the challenges that I posed to them as well.

When I got my truck back, the navigation system they installed worked like a dream and it was one of the easiest things I have ever had to learn. I know that just the navigation system alone has saved me hundreds of hours getting lost or trying to find my way…

The window tint that they installed was spectacular as well. Most people would expect that window tint would cool down a vehicle…but what about if it was crystal clear? I probably wouldn’t have believed it if I didn’t see it, but the window tint that they installed…even the clear tint on the front windshield…blocks 60% of the heat and makes such an amazing difference it is truly beyond description...but rest assured, it’s awesome.

But what about keeping you’re drinks ice-cold? Well, they solved that problem too by installing a pair of 110V home outlet plugs and an auxiliary battery under the hood to power the cooler that I keep in the back seat…and in doing so, they also solved the problem with leaving the accessories on and having the battery run dead because now that everything is running off of the second battery…it is no longer possible to run the battery dead…again, just one less thing to worry about.

And then there are the front and rear after market parking camera’s and bumper sensors. I don’t think someone would have to have a brain injury to really appreciate those. It is so nice to have those little warning beeps go off if I am about to hit something. They have already kept me from hitting things dozens of times and have easily saved me thousands of dollars in repairs I’m sure.

And to keep everything safe, they gave me an awesome remote start alarm system that will work from up to 3 miles away...and is the best for those really hot days to cool down my vehicle before I get it. And if the vehicle does get broken into…it will even sound an alarm on my keychain to warn me even if I can’t hear the alarm itself and tell me which window was hit or which door has been opened…they truly thought if everything.

So, what keeps me coming back to Audio Lab though? It’s truly because you will not find a finer team of people in a locally owned and operated family business that takes greater pride in their work or who will strive harder to make sure that all of your needs are truly me and you are completely satisfied with your experience!

I don’t often take the time to write reviews…but every once in a while, someone comes along that has shown me such a great kindness as a customer…that it just wouldn’t be right not to recognize them for all that they have done for me…and this is one of those times. If you go down to Audio Lab and allow them to work on your car, truck, boat, motorcycle, jet-ski, or even ATV…whatever the toy you are bringing down to them to make even better…I promise…you will not be disappointed. They are the best…period.

Very...

WOW! Here's a success story you may not expect.

I own a 2009 Bentley Arnage. Some time ago I had the stereo upgraded to the newest Alpine model, which turned out much better than i could have expected. That was about a year ago now. At that time, the door cover to the ashtray compartment in the center console wouldn't stay closed. During the installation then, Paul, fixed the door closure issue. That was huge to me.

Some time later, I had the carpets replaced. During that installation, the carpet guy removed the center console. When he replaced the console, the same door over the ashtray compartment would no longer close. The carpet guy couldn't fix it. That stayed that way for months.

Then, last week, I happened to come across a car show in Huntington Beach that I wanted to enter. But I didn't know where to get this door fixed, so I called Mr. Cervantes, the owner. Amazingly, he remembered me. That was Saturday. The car show was the next day, Sunday. He said bring the car over and he'd fix it on the spot.

I took the car over late Saturday afternoon, and Paul was there, and he also remembered the prior situation. He knew exactly what to do, and went to work. Within 20 minutes, Paul had the console out, fixed the door latching mechanism and replaced the console. Everything was in perfect condition and spotlessly clean.

I couldn't be more pleased, relieved and appreciative. Sam wouldn't accept any compensation for this rescue, no matter how I insisted.

The next day, Sunday, June 2nd, I entered the car in the Huntington Beach Concours D'Elegance, and it won first place in its class.

No matter what you hear and read in the negative reviews, you can't fault this company and its team for an occasional mistake. Things can happen, but it's the recovery from the mistake that matters. If the company culture is formed to do the right thing by its customers, then what matters is how the company responds to mistakes and makes it right by the customer.

Just remember, everyone can make a mistake. But, what Sam Cervantes did for me was astonishing. Way beyond what you might expect from an ordinary company in the car stereo business. He deserves your business. You deserve his quality, customer support and unswerving commitment to integrity...

Terribile experience all round. Went in as a walk in and stated i had a budget of $500. I also told the sales person that I knew very little about car audio, which im pretty sure he used to his advantage. I went in for a new head-unit a 12 inch sub and an enclosure for the sub and he told me he would do it all with the installation for $500. I purchased it thinking I was getting a good deal, just to later figure out I was being extremely ripped off. I got home and looked up the model of the stereo I purchased just to find out that it was a discontinued model that was worth no more than $80, yet they charged it for $140. The sub and its enclosure was nearly $100 more than what the Best Buy across the street had for sale, also noting that the subwoofer itself was only worth $80 and they more than doubled the price on me! The customer service was not all that great either. I honestly believe they just wanted my money and did not care about what I thought. They did not seem very hesitant to rip me off and I could tell the sales person was not really to thrilled at my presence there in the first place, he just seemed to want me to get out, not very friendly, and a major rip off. I went here because the reviews here for them are all mostly five stars, but now I question the authenticity of them. I have never given a bad review, but to me this was a terrible experience that I would not recomend to anyone. Steer clear from this place unless you are happy to spend $500 for s**t that is worth "maybe" $200. I was extremely unsatisfied and got a refund for my money spent, but my money still has not been refunded to my account. I wish I could of had the experiences that the other reviewers had, but ironicaly, this place is the complete opposite of what my expectations were and I know they took advantage of the money I had for my budget. I think most of these reviews here are lies, because my experience was the complete opposite of all of them. If you do not know much about car audio I strongly advise you to take your money elsewhere, maybe somewhere that actualy has pricetags on their products...