Hobby Lobby — Local services in Laguna Niguel

Love this place. Meant in a very good way the stores truly seem to hire the perfect employee as each store I've been to always seems to be the same person working...friendly, with a smile, helpful to their extent and genuine in offering up their knowledge or deferment to another staff or in the event there was no one working to provide information on a specific item capable of honesty in the fact they didn't have knowledge of that item rather than take the item and start reading about the product from the box.

So many times a at other retailers, staff feels they have to know e everything about everything the store sells. The really talented ones will do a terrific job faking it and thus leading you to buying and it be the completely wrong product.

A staff hired consistently, with so much the same qualities across all the various locations is impressive.

As I said, not to be disrespectful to the staff at this store or any of the hobby lobbys I have been too, but rather to speak volumes to the staff, the department heads, the managers, the corporate team, when I say, this store is nothing special, it's like every other hobby lobby I've been too.

Every employee seems quite happy, every store has every aisle as perfect as you could get, merchandised, stocked, faced, tagged, and never, not once have I dealt with the obstacle course so many big box retailers love to set up with pallets, ladders, forklifts, aisle closure gates throughout the store.

There are never large gaps of empty peg boards, huge zones of clearance products just thrown on the shelves, never teams of staff members jamming items into their respective zones or pegs, who look at you with frustration for interrupting their stocking work only to answer you with the fact they don't work this department and can't help.

This company has long held my interest. A mythical company for sure with it's seemingly antiquated POS, devoid of the normalcy in SKUS and barcodes and a system that would scare every department head, AM or GM of any other retailer, dependent on pulling product rather than being pushed, and then a policy of nothing on the floor during open hours, and better still no stores and no work on Sundays. I first found the company by a book about the company and will never forget the day I found out Hobby Lobby was finally coming to our town.

This store is amazing but I can't say special, not compared to their sister stores. The whole...

We stopped in at this Hobby Lobby location today because we had such a wonderful experience just a couple of days ago at the same store. Unfortunately, this visit was completely ruined by a manager named Sandy, whose unprofessional and disrespectful behavior shocked not only me and my family, but also other customers nearby.

At checkout, one of my items had lost its price tag (thanks to my 8-month-old baby biting it off). The cashier, Karen, kindly called Sandy to assist. Instead of helping, Sandy stormed up, snatched the item off the counter, and threw it into the return box in full view of my family and other customers. When Karen calmly reminded her that a price check was needed, Sandy rolled her eyes, grabbed the item again, tossed it back onto the counter, and walked away.

This behavior was not only extremely unprofessional, it was demeaning toward Karen, who was simply trying to do her job, and downright inappropriate in front of paying customers. To make matters worse, the tossed item was a baby product. Watching a manager treat her associate in such a belittling, hostile way on the guest-facing floor was appalling. Quite frankly, Sandy should be ashamed of herself.

On the other hand, Karen handled the situation with grace and professionalism. She went above and beyond to finish the transaction politely and even reassured me after I expressed concern for how she had just been treated. If I could give Karen 10 out of 10 stars, I would.

This experience left me disgusted at Sandy’s lack of professionalism and disappointed that Hobby Lobby would allow such behavior from someone in a leadership role. We came in expecting the same positive experience as before, but Sandy’s conduct was completely unacceptable.

Sandy clearly needs to be addressed and retrained on basic courtesy toward coworkers and on the fundamentals of customer service. We came in expecting the same positive experience as before, but Sandy’s conduct was completely...

I am so incredibly upset with this location and the complete lack of customer service! I love Hobby Lobby and have never had a bad experience except for this location. We waited 5 minutes in a line that turned out to not even be an open lane, with 2 workers having a personal conversation not even one foot away from us. I had to ask if they were working & able to check us out, which they were. Then we are checking out & one of our items that was supposed to be on sale rang up at full price. We questioned it because the sign was clearly labeled above the item & there weren't any other items around for it to be confused with. The "manager on duty" told us to and I quote "go back & check again". Well we just came from there and the sign was up, she then told us to "go take a picture" and show it to her. There were TWO cashiers at our register and TWO cashiers to her right that were not helping other customers and she could have easily asked them to confirm the sign. She was so rude to my mother, that I said forget it and we left. I love Hobby Lobby but this location needs new management as this is not the first time we have experienced bad customer service here. I would like to clarify that I do not know the manager on duty's name, however she was younger. There is an older lady who I have encountered a few times and she is a very nice lady. This has completely ruined my view of a store that I absolutely loved and shopped on a...