The Home Depot — Local services in Laguna Niguel

Very negative experience with Home Depot - Laguna Niguel. My wife went in for hip replacement surgery on December 22. A week earlier the dishwasher stopped working. We bought that dishwasher from the same store back in June 2018. At any rate, we ordered a new dishwasher. Eventually, they told us we would receive it January 14, 2021.

The problem is that the crew they sent over to deliver and install the new dishwasher was very negative from the start. They didn't call us ahead of time as promised. They just showed up. Then, their lead guy, David, said there was a problem because there was water in the old dishwasher. To me this seemed like a simple fix. Scoop out the old water. Eventually, David asked that I give him some towels to dry it out. Problem solved. Next, he comes backs and says he cannot get the old Home Depot dishwasher out. Apparently, that was now my responsibility. I was frustrated. I said it was okay to take the new one back to the warehouse.

So, I called the store and was told to call back in the morning. I called the national office and was also told to call back in the morning because, they said, the delivery company was closed for the day.

I'm on hold right now with my second call with the national office. I'm killing time and listening to their music even as I write this. Basically, it seems to me that Home Depot owes us to fix this. If they old dishwasher is too tight to remove, then this is a problem they created for themselves back in June 2018.

At this rate, I'm done with Home Depot. The dishwasher we bought from them in June 2018 worked for only about two and a half years. It was apparently installed incorrectly. Or at least poorly enough that their current crew isn't able to remove it. Next, we are cheated in terms of the promised delivery date. We are again cheated when Home Depot refused to take out the old one, carry it away, and install the new one. I'm beyond frustrated at this point.

Home Depot was a great brand at one point. As of today, however, I will be...

I purchased a brand new Samsung refrigerator from Home Depot store .After 2 days I saw all my fruits and vegetables got frozen .I called the store and the store advised me to contact Samsung .I called Samsung and they scheduled for a technician to come to my house after one week.The technician found out that the main board is defective and he wanted to order a main board and damper for the new fridge that I just bought last week.He said it will take several days for them to receive the parts . I contacted Samsung and requested to exchange my refrigerator but they told me exchange has to be done through Home Depot store since I purchased the refrigerator from Home Depot. All my fruits and vegetables got frozen during one week and all my dairy products were warm on the top. In this hard COVID situation I had to buy food from outside since I could not keep anything in the defective fridge I went to Home Depot store to solve my issue but unfortunately the manager Jose was so rude to me and instead of solving my issue he even made me more nervous and stressed .I was standing in the store for 2 hours and he did not even talked to Samsung himself to solve the customer issue .He sent a guy over the phone to talk with Samsung and after making me stand there for 2 hours that guy told me they will not exchange the malfunctioning refrigerator. It’s a shame for both Samsung company and Home Depot store to sell a defective refrigerator to a poor customer in this pandemic situation and refuse to exchange the defective refrigerator.I bought this fridge with lots of hope to stay safe during this COVID situation.I wish I had not bought my new fridge from Samsung and Home Depot store .I wish I had chosen another brand and a store like Costco that really cares about customers. People please be aware not to be...

I visited the plumbing section this morning, a store I frequently rely on for my DIY needs. However, today's experience left much to be desired, largely due to the attitude of one employee, an elderly plumbing sales associate with a mask who seemed to be lacking in basic customer service skills.

It was clear that the employee was not in the mood to assist. Despite my genuine inquiries, he appeared irritated by my questions, making me feel very uncomfortable and hesitant to continue seeking assistance. It was the most unprofessional and discourteous attitude I have ever encountered. As someone who holds respect for those who work at Home Depot, this behavior was particularly disappointing.

Moreover, the item he recommended turned out to be entirely ineffective, leading to a waste of both time and money. My family had to make an additional trip to the store, incurring further expenses due to the misinformation provided.

While this experience has left me uncertain about returning to this particular Home Depot location, I hope that management takes note of this feedback. It is crucial for employees to understand the importance of treating customers with respect. I trust that steps will be taken to ensure a more positive and helpful environment for...