Expressions — Local services in Lake Charles

I had stopped in to get more generic, run-of-the-mill souvenirs; what I received instead was a warm welcome and astute staff that were eager to assist.

One of the staff members (I suspect the owner) was straightforward and knew right away that they didn't carry what I was searching for and instead recommended that I try a shop not far down the road.

I was impressed by her honesty and the incredible collection of items that they did have, that I knew I had to buy something from them anyway. I decided on a beautiful candle (that I'm certain my wife will love).

When asked if I wanted it gift wrapped I had assumed it was going to be tissue paper and a sticker but, her staff won me over again when they emerged with this intricately wrapped gift. (see photo)

Small, meaningful acts like this are what set local businesses apart from any chain store. It was evident that these women put pride behind their work and care that the customer gets what they are looking for. (Even if it means losing a customer's business). I have great respect for this level of customer care and would highly recommend this shop to anyone. Go to...

DO NOT GIVE THIS PLACE YOUR BUSINESS, I bought a mcnesse shirt from them on saturday and being yesterday was labor day i could not return the shirt. i bought the shirt and when i got home i realized it was stained being i paid $88 for this shirt i was not keeping a stained shirt worth almost $90. the return policy states that if the item is in a 30 day period and has not been worn that it can be returned. the woman of the business stated that it had stains and she would not accept the item. i advised her that i did not wear the shirt and i would appreciate the money i spent back. she went in to say that they don’t sell stained items but also asks if i checked the item before i purchased it but if you don’t sell dirty items why would i need to check it. any advice on steps i should take please let me know. the woman i spoke to on the phone was yelling at me...

I visited Expressions for the first time today and my shopping experience couldn’t have been better. Best selection of gifts I’ve seen in the entire Lake Area! Best customer service, with affordable prices. No matter your budget, you can afford to shop here. They offer free gift wrapping that is so beautiful and exquisite it will take your breath away. Couldn’t have had a better shopping experience anywhere else. Thank you ladies for making my daughters day with the gifts she received from your shop. She...