Best Buy — Local services in Lake Geneva

I will start by saying I will never enter this store again if 0 stars was an option they would get it.

Took my son's ipod to geek squad to see if they could fix it and was told they could and it would cost $40 and take half an hour. First negative was their computer crashed multiple times while gathering my info for the system and the worker told me it happens all the time. I should have left at that point because if the people who are suppose to fix electronics can't get their own computer to stop crashing that is a sign, but my son wanted his ipod fixed so we stayed.

So after half an hour to even get info into the system so they could start working on it we leave and go have lunch since it will only be half an hour to fix. Come back 45 min later to be told it isn't ready and that it will be about another hour. When I asked why I was told half an hour I was told the computer they needed was in use so they just started on it.

So we go home this time and decide will just go back later not waiting around for an hour, my first wise choice of the day. Call back 4 hours later to see if it was ready so we didn't drive there for nothing to be told it will be 45 min more. I ask why was I told 30 min at first then an hour after that and now it has been 5 hours and being told 45 min more. The answer is I just got here I don't know. Then get told it is going through the restore process now. So not only did it take forever they couldn't fix it so they just restored it and wiped the memory, which I could have done at home and saved $40.

Then when they finnally call another hour later that it is ready we go pick it up and both employees working at the geek squad counter avoid up and send another employee to give us the ipod.

I learned a lesson and will never use geek squad for anything again and will never step foot in Lake Geneva best but again due to the poor service that...

Cool if you're going to go and buy things at "Quick" prices in store, If you're thinking of ordering something though, Beware, They use fedex and your "Shipping Date" Is never actually 'when' your merchandise will appear, Which is why most ticket items will offer "Free Shipping" without disclosing that it will ACTUALLY arrive the day before their partnered return policy w/their shipping on either Fedex or Best Buy's end. Save yourself the time, troubleshooting and external 3rd party call center carousel and buy what you need somewhere it's actually going to arrive at the quoted time, and not spontaneously cancel your orders x amount of days in and not tell you. Seriously it's been 4 different order prompts for my most recent item, what even? "Yes, if you have an order confirmation the order is in." x4?! Preposterous.

TL;DR, Anything I have bought online from any Best Buy in my native state has arrived at least 2 weeks late, if not 27 days. (A single day before the return policy in most cases is enacted.) You can do better, Buy it somewhere else that's not taxed and cutting not only shipping corners, but personnel corners w/LITERAL...

Garbage customer service and not helpful! I go in at least 1x per month to buy something. I have purchased appliances, laptops, tablets, computers, video game equip, TV, DVD, stereo systems, Apple TV, Roku, you name it, we buy it there, up until now. I am tired of going in and getting some poor attitude kid. I may not be spending $5000 every time, but I SPEND on their credit card. Last three purchases I have left lake Geneva and drove all the way to Kenosha Best Buy and purchased with them instead!!! The guy at the cell phone counter is useless and they should stop paying him a check. He cant find his way out of a box as far as cell phone knowledge, OH, maybe that's because I only wanted a $1000 phone. 3x I tried to buy one there. Garbage. I worked in retail for 15 years and I am an pretty knowledgeable on customer service, this place is sorely lacking in customer service. Ask the manager, Kat, she is the leader of no customer service skills! Employees reflect their leaders!...