Gems of the Jungle Jewelers — Local services in Lake Mary

Bad attitude, poor service, we were treated very poorly. After reading reviews on line we were really excited to visit this jewelry store to talk with them about resizing my fiancé’s gold Citrine and Garnet engagement ring and to discuss having a custom wedding band made to go with it. When my Fiancé went into the store, her experience was awful. They were extremely insulting towards her engagement ring selection and asking why would she ever pick that ring. When she ignored those comments and asked if it could be resized to a smaller size, they said that they don’t work with quartz because it was so soft and why would she pick that ring. (Citrine and Garnet are in the quartz family and have a hardness of 6), even though they had Garnet jewelry in their jewelry case. They also were demeaning about the gold setting saying that engagement rings should not be made out of 14 carat gold because it doesn’t hold up to wear and tear (14 carat is an industry standard). All we wanted was to have the ring sized down one size. When she asked about having a wedding band made to go with the ring, they seemed reluctant to want to help her They never even asked here to remove the ring so they could examine it. My Fiance left there feeling very upset, angry and insulted. She went to another jeweler near by and asked them to do the exact same work. They were very friendly and helpful and said that it would be no problem to do the sizing. When we asked them about any concerns over 14 carat gold, or the stones in the ring, they said they didn’t have any issues with our ring and that they sold 14 carat engagement rings all the time. They resized our ring within 48 hours and are now working with us to create custom wedding bands. I’m not sure why we were treated so rudely, but suffice it to say we will never go back to Gems...

How does one begin to describe a jeweler with impeccable taste, style beyond measure, and a care for their customers, and a uniqueness to each piece made in shop? You begin like this: Dana and Jim can take something from your imagination, and turn it into a piece of wearable art. I've had several custom designs made from Gems of the Jungle and each piece is so carefully planned, then designed to perfection. LITERALLY PERFECTION. The store itself is so beautiful, as are the owners and you can always find something for someone there....and if you cannot, they can design something for you that is even more special. I could go on...but just know that THIS is the jeweler you want to...

This place is either hit or miss, they're very polite when they think you are going to buy something right away, but if you ask questions they are snippy and borderlinerude,, I was dressed very casually A short dark-haired post middle-aged woman behind the counter I believe she's one of the owners, very rude and judgmental, I was dressed very casually, perhaps she thought I couldn't afford what she is selling, we own two homes on the golf course in Heathrow,either myself or my family or friends will ever set foot in that store again,...