Lake Mary Parks & Recreation — Local services in Lake Mary

I will gladly change this review when I see change. Today, I had a really frustrating experience at the front desk of a Lake Mary park. And honestly, I get it. I was frustrated, they were frustrated. My kids had to use the bathroom. They were hosting an event. There were kids screaming, people coming in and out, and a lot going on.

But here’s the thing: there’s a very visible sign outside that says “Restroom Available.” So naturally, I assumed the restroom was available. If I had known it wasn’t, I would’ve planned differently. I would’ve stopped at home or taken them to a nearby business before even arriving.

Instead, I walked in with two little ones who urgently needed to go, and I was met with tension, firm resistance, and confusion. I’m not going to get into details because I’m too upset to indulge in my experience and I’m going to try and humanize the behavior…

This wasn’t just a policy issue,it was a communication issue. And I really believe no one is to blame here but the city itself for the lack of clear signage or structure.

These women at the front were likely just trying to do what they’ve been told. But without clear rules, they’re being left in the middle, facing off with moms in full-on “mama bear mode”,and that’s a lose-lose situation for everyone.

When your child urgently has to go, you’re going to make the call to take them. And until something changes, that same confrontation is going to keep happening at this front desk. It’s not sustainable.

I’m aware of high cost for restrooms but a quick fix, If the restrooms are not available during private events, please update the signage. Don’t leave the sign saying “Restroom Available” if that’s not actually true. Add a clear note stating when access is restricted due to rentals or events.

This is not about fault, it’s about clarity. Let’s protect the people hosting events, the front desk staff, and the parents who just need a quick solution for their little ones.

I’m sure I’m not the first mom to deal with this. And I’m sure the women at the desk are tired of these daily standoffs. It’s not working.

Do better, Lake Mary. It’s a fixable issue so...

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