Regency Furniture — Local services in Lake Ridge

I visited Regency store on Monday 15th for the purpose of buying a formal dining set. I was immediately greeted by a wonderful saleswomen who goes with name Hanna. She assisted me and my wife for selecting a table in a timely manner. She asked us whether we purchased from Regency before. I honestly replied with a no. Then she she stated that she will threw in a first time buyer discount to encourage us buying the set. I shared my terrible experience with her that I received from Ashly furniture store in Woodbridge where the set i originally purchased was on a back order which i never received even after their sales person confirmed the delivery date. I found out late from the receptionist after three days from the time i was to receive the set that my order had been pushed out by the manufacturer. She was very compassionate and apologetic although her company does not own that store. I decided to give Regency a try after I found out their google rating reviews is way better than Ashly's (1.5 star what a shame). Hanna informed me that the sale is final and if there were any damage with the furniture on the delivery to not accept that particular damaged item. Something that most sales people avoid to disclose. Instead, most salemen mention that you have a right to report the damages within 72 hours. Initially, I and my wife were told the furniture was not on the warehouse and that it will take 5 to 8 weeks to get delivered. But i received two calls. One call was the next day with a live voice thanking me for the business I had brought to them unlike Ashly's automated voice maile. The second call was around a week in which Hanna informed me that the warehouse received recent shipments and that my dining set is available for delivery. Today is Memorial Day, I received my dining set free of any damages. Way to go Hanna. You made my day in this fantastic and beautiful day. I will look forward to come and personally thank you for your unparalleled...

I am deeply dissatisfied with my experience at Regency Furniture. In March 2023, I visited the store to purchase two queen mattresses and bed set for me and my daughter, with the help of an employee named Mohammed. I was assured of a 90-day return or exchange policy if the mattresses didn’t meet my expectations. Regrettably, both my daughter and I started experiencing back pain due to the poor quality of the mattresses.

Upon addressing this issue at the store, I was told by the manager, Lizz, that no returns could be made before the 90-day period ended. However, upon returning Lizz shockingly revealed that Mohammed had sold me those specific mattresses because the employees are highly incentivized due to commissioned based pay, and she would have recommended the mattresses to me. Lizz then suggested an odd and impractical solution: to test a different, more expensive bed in-store for thirty minutes before deciding on an exchange. This approach is insufficient to judge the comfort of a mattress and comes across as both unprofessional and insensitive to my concerns.

I was shocked to find out that a refund was not possible despite spending over $8000 spent. When I requested the customer service number, Lizz initially gave me a false one. Upon contacting their customer service, a representative named Jackie indifferently advised me to "throw the mattress away." This dismissive attitude and complete disregard for customer satisfaction is disrespectful. This situation has not only caused financial strain but also ongoing physical discomfort for my daughter and I.

I am extremely disappointed with the quality of the product and the level of service provided. This store seeks to run your credit score up and take away your money by spreading false information to customers for their own selfish gains. I hope this review helps others make an informed decision before considering a purchase at...

I don't normally post a review, but I would like to give a heads up for everyone, Please make sure you like the item before you sign up any type of contract as in this store all sales are FINAL, you would think that the refund rule they have on their receipt would apply as in any other place but NO it won't!

I bought this sofa, and after one day of delivery I decided to return it. When I called them, I was told that I can return it within 7 days of delivery as long as it is in good condition all I need to do is to pay the pick-up fee and they will issue me a fully refund which I was ok with that and I asked if I can pay online, they said I need to pay at the store I said Ok. Then I went to the store anf things get messy, they told me that they can only give me a store credit, or sale me a replacement sofa despite the person I talked on the call mentioned that he will leave a note, when I ask to check the note, they said there is no note and he has wrong information.I was like ok I need this drama to be over and I tried to choose another sofa which I couldn't find any, long story short I decide to keep what I have as I don't wish to do another trip to this store with all the worst customer services they have. They will have you wait for minutes to help you choose a replacement ( as they know your money is already granted they will help new customer before you).

The store manager, Bianca, I am not sure how she became a store manager, she was the worst of all. No customer service at all, she may yell at you or put her phone on your face if you ask for any type of explanation about the total price, to show you what it is showing on her phone calculator with absolutely NO explanations. You may even experience her having conflicts with her coworker while you are waiting for your invoice to be processed, the worst store ever!

I would rate ZERO...