francesca's — Local services in Lakeland

I was looking for a dress for my Anniversary cruise and was about to give up and go home when I stumbled upon this cute boutique. The staff is so friendly and helpful! I found several dresses to try on, which they started a dressing room for me so I didn't have to hold them while I looked for more. I found 2 amazing dresses that could be dressy or casual depending upon the shoes. The sales association, I wish I could remember her name because she was awesome, found me some dress shoes that went with both dresses and a bracelet that matched my necklace perfectly. The store was having a buy 1 get 1 60% off sale, so I got 2 dresses, a pair of shoes and a bracelet for $120, I will...

I was blown away by their amazing customer service! I did not realize the handbag I had purchase was damaged until about 2 months after the purchase. I called their customer service line and spoke to the nicest lady who did not even mention that I was outside the return/exchange date, but immediately offered to refund my money. However, I really wanted the bag, so I asked for an exchange instead, which she quickly set up and said I did not even need to bother returning the damaged bag. My new bag arrived within 5 business days of me making the call to customer service!!! That's what I call...

Cute shop with nice gifts. They often have sales going on, but they can sometimes be confusing. It will say, take an additional 50% off all clearance, but then it's only one of the clearance clothes racks and shoes aren't included, or the BOGO only includes certain things... The staff are helpful when you have questions, but it's often at the register you discover...