Victoria's Secret & PINK — Local services in Lakeland

I am from out of town but when I come to Lakeland sometimes I stop by Victoria secret. I was shopping and I had 3 bras hanging from my arm and 5 panties. A worker asked if I needed a bag and I said no thank you. And she had a look like she was surprise I didn’t want a bag and she said some other words and I kept looking. Then I guess a manager saw me and told the same worker how about you give that customer a bag and worker had this look like I had offered her one and I felt bad bc I’m like maybe that manager should either had faith that the coworker already had or maybe asked if she did or better yet how about the manager ask me. Is that not in the manager job duties description ? But since I heard her I just said I don’t know need one thank you.And she said something else and I responded I’ve been doing this for awhile and I got it. That whole bag thing was so irritating like you have bags right at the entrance if I wanted one I would of got one but it’s good that you are being kind bringing me one and asking but if I said no thank you please just say ok you’re welcome and maybe if you need any help with find anything my name is (blank ) and just let it be. Then the checkout line was getting long and and the third worker came in and got on a register but they were moving so slow, I think one cashier was trying to get a person to sign up for something but the customer told her basically she was in a hurry to checkout. A manager was trying to get another woman to sign up for something and the lady already told her no but she kept going and you can tell the customer was aggravated bc snap back and the manager was like everytime you coke it’s going to ask you the same question. I’m like what up with being so pushy. But the one worker went on break so it left them with 2 cashiers. But just observing I’m like the manager sure likes to just tell folks what to do instead of helping. Like her on a register and help move this line. When I got to the front the cashier she was new and had to ask for assistance which was fine but that’s how I knew the manager should of definitely jumped on a register to help work the line down. This whole experience was like different how things work differently back at home. It should be a all hands on deck when trying to move the...

I’m not one who usually posts reviews, but I feel compelled to today. I went in on a Tuesday afternoon, and it was definitely not busy. The girl in the store didn’t so much as LOOK in my direction when I walked in, let alone greet me. I was never asked if I needed help, which is an unusual occurrence. I was standing outside of the dressing room waiting for a room for several minutes, which is usually okay, I’m an adult and can wait when the situation calls for it. However, these 2 girls were standing 12-15 feet away from me, and just continuing folding the merchandise. I’m fairly certain they could both see me out of their peripheral vision, but I digress. I ended up having to ask for a dressing room, which, again, I’m fully capable of doing, but it’s frustrating under these circumstances. Finally, I’m standing at the normal check out counter on the VS side, for around 5 minutes. Literally at least two employees full on walked past me, completely able to see I was waiting to check out, and walked back to the store room, I assume. It was only when one girl decided to acknowledge my presence and asked if I needed to check out, to which I replied that I did. She stated that they were only doing check outs at the “Pink side”. Like, I’m not a mind reader and I have no idea how I was supposed to have known that. I go to check out, and the employee ringing people up was no upgrade from anyone else I’d encountered. She looked unkempt at best. Look, I’m of the mindset where I don’t love to judge peoples appearances, but let’s face it. 10 years ago, going to Victoria’s Secret used to be an enjoyable experience. You were met with beautiful items, a luxurious environment and employees that looked put together and tasteful. Being beautiful had nothing to do with it. Looks like the company has really let their standards fall. I really don’t think I’ll be likely to return to this store. Not a...

Victoria Secret LAKESIDE VILLAGE Lakeland, FL The Service is Not as I remember it. I've been shopping at Victoria Secret for the last 30years and I remember when they would greet you with a Smile and when you were going to cash out they would bag all of your Items One by One. WHAT HAPPENED to Integrity and Respect? LONG STORY SHORT. I was just NEXT ON LINE The attendant got a BIG BAG threw everything in there and after My total was devowe $320.00 Later in 2 minutes. I looked up at the cashier attendant and took my card Slid it and waited for the receipt. I looked at her again and I'm thinking at any Moment she will begin to bag my items One by One...Nope She grabbed them all at the Same Time And stuffed everything in the bag and threw the $80.00 cologne for my husband into the bag. I was in shock 😲 At this point I was so upset at her Service that I GRABBED 2 Sheets Papers That were at her right hand reach and said to HER...."Let me COVER my items as I need to do additional shopping and I don't want people all in my Bag of UNDERWEAR". I AM DONE. VICTORIA SECRET At Lakeside Village in Lakeland Florida will Never see me again. The NERVE of these New Young Women of This New Generation that Do Not Have Integrity nor Respect for Customers. They Need training how to be polite and Respectful and REMEMBER That the reason They have a Job is Because of...