CVS — Local services in Lancaster

Pharmacy staff are extremely unprofessional. They make a mistake and miraculously it's your fault. I was told that my insurance only paid for a thirty day supply of a medication I received a 90 day supply of. They said they charged me for the other 60 days. I said I only wanted the 30. They said insurance wouldn't pay for 30 only 90. When I asked for clarification, they told me to go to another window. Pharmacist said clerk didn't have that information. When I asked her to repeat what she had told me she refused and told me I was holding up her line. Turns out, she was wrong. Insurance paid for 90 days. If the insurance pays for 30 and the script is for 90, they make me contact the doctor to have it changed. When you ask them to explain how they bill your insurance for a medication, you get a different answer depending on when and who you ask. I transferred my scripts to the one at F&M. Maybe the staff will treat their customers better there. Maybe the staff there are a better quality of human. I mean it is in a wealthier area of Lancaster. * sarcasm The staff here act like they are better than the customers they serve. Maybe it has to do with the wealth of their customers. My friend was talking with a friend, and making a fuss over her newborn as they were standing in line at the front register with about 6 other people. Store manager said " boy, you'll let anybody touch your baby". My friend had been this young woman's babysitter when she was a child. She was insulted, and rightfully so. He didn't know her, or the women standing in line with her. The store is filthy. I went to buy a lightbulb. Everything marked clearance: no price. Totally just a CVS that serves the poor. Corporate doesn't really care how their staff acts, or how their customers are treated Wonder if you get sent hete as...

I get my meds here no problem. I tried getting my husband transferred here from millersville pk because they refused to answer their phone for like 6 months straight and when you dont have your own method of transportation phone calls are essential. Any who, while I was in the process of trying to get my husband's meds transferred to this location I called to verify if they had in fact sent his prescription to this location. The pharmacist on duty looked into his records and told me no they are not there and then proceeded to "be blunt" with me and tell me that even if they were to send his prescriptions over he will NOT fill them because two of those meds should not be used together. I knew exactly which prescriptions he was talking about because is the same two prescriptions that need further approval or looked into by every new pharmacist and their superior at our old pharmacy for the past two years and after. The reason for my lonely star review is for the arrogant pharmacist who doesnt know anything about my husband or his lengthy medical history but still felt he knows what is best for my husband better than his family Dr., orthopedic Dr., pain management Dr.and all the ethically concerned pharmacists that came before him who raised the issue and eventually recieved approval and moved forward with the prescription. Some how he thinks him and his pharmaceutical degree know better than all the medical degrees mentioned above combined and scarier part is he's allowed to discriminate against something he clearly doesnt know everything about. This should be...

One word sums up the business format overall for CVS and that is PREDATORY. Not the staff, the get 3-4 stars and even some will pull a fifth star out of me. It's the PREDATORY style of pricing that gets me. They use a few excuses like high theft or inner city location or covid 19 or staffing issues. These are for the most part BS. I went into the CVS Lemon st. in Lancaster, PA to purchase a small bottle of acetaminophen (generic Tylenol) $5.49 for 24 tabs. As a comparison Walmart sells a bottle of 40 tablets for 96 cents. I have seen the mark up for a lot of products out there and Walmart sells those for about what they buy them. Other CVS stores sell them for about $3 for the same bottle. I looked around the store on Lemon st at several otc healthcare products for the disabled and elderly and found the pricing to be ridiculously overpriced but mostly just the products for the above mentioned demographic. This store just so happens to have two buildings right next door that house about 500 elderly and disabled people. The sad thing is the normally "high theft" products don't reflect the same price schedule, things like cosmetics and candy. This is HIGHLY unethical business practices and why I call CVS a predatory retailer. Now maybe someone will respond from CVS to this post but there is no good reason or excuse for these practices. Try as you might,...