CVS Pharmacy — Local services in Lancaster

Extremely rude and ignorant pharmacist on 07/10/25 we called from a different pharmacy to get the patient detail updated from this pharmacy and pharmacist didn’t give her name out when asked multiple times and didn’t talk nicely or politely and at the end hang up the call even though she was informed we are calling to update our records Ona particular patient. Seems like we lost our trust in cvs due to these kind of ill mannered staff. She being a pharmacist has a huge responsibility to solve any problems on patients. I would not recommend this pharmacy to anyone after dealing with them once. I wonder what she would do to her staff and the customers. I would strongly recommend to fire that pharmacist on the spot. And hire some one with nice work ethics and attitude. I would not recommend my friends and family to even come close to cvs anymore due to this incident . A word of advice for district managers before hiring people like this please get their mental evaluations done by a...

The pharmacy staff support (separate from the actual pharmacists) are some of the rudest and most insensitive cashiers I have ever encountered in my life and I'm 66 years old. They lack all basic customer service skills. Every necessary visit to retrieve my prescription is unpleasant. Thank God I only need to visit there once a month! This location does NOT in any way live up to the "neighborly pharmacy" reputation CVS...

If the changes that affect customers continue, I will have to change pharmacies. Lately they close for lunch, which is really crazy, because they all have to leave at the same time. Then the service cart is closed after they arrive from lunch and when you call on the phone the system tells you that the pharmacy is closed. I haven't changed yet because of the employees who are really...