Diptyque Marin — Local services in Larkspur

I purchased a few items last Tuesday and the lady who helped me was very sweet, patient and helpful. So, I decided to go there again a few days later to purchase a bottle of Orpheon and to make an exchange of an item. There were three people, two ladies and a gentleman working there that day. The lady who helped me last Tuesday was not there. The two ladies looked very unfriendly towards me, and completely ignored my existence, but the gentleman was very attentive and understanding about my needs to make an exchange. But, he needed approval from the two ladies for the exchange. The ladies approved the exchange and so, I gladly said thank you to one of the ladies standing in front of me. She did not respond back to me. She even looked at me with unwelcoming gesture. Was it because I was the minority, or what? I really appreciate the gentleman who helped me but decided not to get the Orpheon perfume. I won’t shop...

I was excited to visit this location passing through town but was very disappointed with my experience. My partner and I walked into the store where we saw two workers but were met with no greeting or welcome. We browsed for a good while and we were never offered any assistance. This came to my surprise as I had an amazing and personable experience from when I visited a Diptyque location in LA for the first time. It really felt like we were being profiled for the way we looked. As if we didn’t have the money to buy anything. I was fully ready to purchase a travel set after testing it at a Nordstrom but decided to leave and not give this store my business. Hope they can do better...

I took my wife to Larkspur Landing since she had never been there before. We were pleasantly surprised to see Diptyque (I hadn’t been in the area for over a decade), so naturally we strolled right in.

Corrynn welcomed us immediately. And let me tell you… Corrynn knows her stuff! There was absolutely no pressure sales. What we received was her product knowledge, and that is what helped us decide what to purchase.

I worked in retail for a number of years in a former life, so when I give 5 starts, it’s a reflection of the service we received from Corrynn. Diptyque is lucky...