Mellow Motors BMW — Local services in Larkspur

I'm re-posting my review from Yelp to every other review site that matters:

Brought my Mini Cooper here for a battery replacement because my comfort access had stopped working, and 2 other mechanics told me that was the cause. Through a communication error that was probably only 50% their fault, my battery was replaced but the comfort access was still not fixed. It's not the end of the world, but I was pretty bummed because I really love that feature and rely on it pretty heavily. After I paid for the battery and left, Nick took the initiative to do some research on his own, then called me up the next morning and filled me in on what he'd found out. He also offered to do a diagnostic free of charge to confirm the issue, whether I had him do the repair or not. He even offered to sync up with whatever other mechanic I hired to fix it.

Needless to say, I brought the repair to him. It was dianosed and fixed in a day, and I only had to pay $180 for the repair (not the $200 diagnostic).

Honestly I'm still kind of gobsmacked. I've had good service from mechanics before, but I've never experienced this level of integrity and desire for a positive outcome. Nick took the initiave and demonstrated a great deal of empathy and proactive problem solving for something that was, tbh, not a huge functional problem.

Any time I have a choice in where to get repairs done (ie, as long as I don't break down far away), I will gladly commute the hour from Penngrove or SF to get my car worked on here.

P.S. They also gave me some pretty sound...

Excellent experience!!! I was in dire need of an emergency repair on my Fiat 500. I called and was kindly greeted by Liz who immediately let me know that, based on volume, my car might not be able to be looked at until the next day. I was thankful for the honesty instead of a false claim that I'd be serviced right away. In spite of her warning my car was actually evaluated the same day and was given a general overview of what the initial projections were. Nick was amazing giving me the projected scope of the situation but was also honest in telling me that things could change after a more thorough examination. I was kept in the loop throughout the entire process with no delays and I'm more than satisfied with my repairs. The entire staff from Liz at the front and Nick who was directly involved with repairs performed well above anything I've ever experienced at any repair shop and any dealer. Along with my Fiat I've also owned multiple BMWs and Mercedes vehicles. I wish I would have done more research and found these folks sooner. I would highly recommend Mellow Motors to anyone who wants the best service possible for their vehicles. They are far superior to any dealer I've ever been to. They will make sure your needs are taken care of and won't sell you things you don't need. If I could give them 10 stars I would but Google limits...

I recently had the pleasure of taking my car to Mellow Motors for some much-needed repairs, and I have to say, I was thoroughly impressed with their service. From the moment I walked in, I was greeted with a warm smile and a friendly attitude, which immediately put me at ease.

The team at Mellow Motors wasted no time in diagnosing the issue with my car's AC, and they were able to fix it in no time at all. I was amazed at how quickly they were able to identify the problem and get to work on fixing it. They were also very transparent about the cost of the repairs, which I really appreciated.

What really stood out to me about Mellow Motors was their attention to detail and their commitment to providing top-notch service. I felt like my car was in good hands the entire time it was in their care.

Overall, I would highly recommend Mellow Motors to anyone in need of reliable and trustworthy auto repair. Thank you, Mellow Motors, for your...