Dillard's — Local services in Las Cruces

I used to love shopping at Dillard's at this location. But things have changed. First, in the woman's department every single purse ended up being locked down. You can no longer shop without a "personal" shopper following right behind you and unlocking things. I hate the feeling so stopped going. I buy purses online now. A quick story: a couple of years ago, I spent about 2k dollars in the men's department outfitting my younger brother with suits, ties, you name it... The sales associate forgot to ring up four shirts that came out to about $350 in total. I didn't catch it at the time, but did catch it when I got home and reviewed the receipt. I went back to Dillard's with the shirts and paid for them. I didn't make the mistake, the associate did, the tags even had the yellow return stickers added to them. They just never got rang up. Fast forward to 2023: Imagine my surprise when I went for the first time to the men's department in years, and my family and I were followed around like potential thieves by security. I kept noticing the man following us and literally thought he was trying to steal from us. It took watching him casually talking to employees and my sister clueing me in that it was security for me to actually understand what was happening and why I felt so off and guarded.

On top of being treated like a thieves, we couldn't find a sale's associate to check us out... this was after the sale's associate that was asked to help us ended up showing us one thing and then leaving to go help with something else that was more pressing... She did not come back.

I won't shop at Dillard's going forward. Pity it has to come to this, but the price points at Dillard's require ambiance and service. This place lacks both....

Men's side management is a joke. I had an issue where I tried exchanging a shirt for a different size, and was told I couldn't. I had a receipt, and the shirt even still had the original tags on it, and the manager on duty (Alan was his name I think) refused to exchange it. He seemed like he was in a bad mood and was being less than helpful. When I asked why he couldn't exchange it, his tone changed quick and snapped at me that the shirt couldn't be resold because it was "dirty". Mind you, the shirt was taken from the store, to my house, and immediately back to the store. When I asked where it was dirty, the manager flipped the shirt over like 3 times, and to me looked like he was just looking for something to make up. He finally told me "the whole thing is dirty" and gave the shirt back to me. I also asked for a corporate customer relations number because I wanted to complain to Dillards, and he gave me the number to online orders!

I have spent a lot of money at Dillards over the years, pretty much getting my wife her anniversary gift every year from Dillards, but because of this manager (again I'm pretty sure his name was Alan), I won't be shopping at...

Recently my wife and I were in Dillards Las Cruces NM 1/12/23 shopping in the lingerie dept. The sales associate Valeriya was was very helpful with my wife’s personal purchase. That night my wife changed her mind and wanted to exchange the item for a different style. We returned to Dillards on 1/13/23. The sales associate Shannon was extremely helpful. Shannon determined the item my wife wanted, was not in this store. Shannon proceeded to track down the item at the Sunland Dillards location. Sales associate Yvonne located the item and put it aside for us. When we arrived at Dillards Sunland, Yvonne was happy to assist my wife and had the item within reach. Valeriya, Shannon and Yvonne are an asset to your organization. These women went above and beyond with their duties to provide excellent customer service. They all put my wife at ease and had her laughing and put a smile on my wife that lasted several days. Thank you Dillards for having such professional women representing, what I believe are your core values. I highly recommend such a customer based...