The Home Depot — Local services in Las Cruces

Bill Lennie Executive Vice President, Outside Sales and Services Giles Bowman – Senior Vice President – Merchandising, Building Materials I am a retired US Gov. Employee/Engineer that got called back to service, to do a reconstruction project for the Forest Service in remote New Mexico. I have used your stores throughout the United States and I have to say that your store Las Cruces is unquestionably the most difficult to deal with in terms of placing orders, getting products, delivery, management and generally customer service.

We spend thousands of dollars each month, place them in a cart and share it for the person to pay and pick up. This last order placed on the 5th we had to make several calls to your “pro-desk” over a week’s time to get correct. What I could see on my end was different than what they saw on theirs as to quantities’. Basically, your on-line system is not functioning properly.

Additionally, the order had a scheduled delivery date of today and we received a call Friday saying it would not be until Thursday with the indication of no driver. I called this morning; and that in and of itself was an ordeal. I spent 36 minutes listening to your recording and two different people answering and transferring my call wherein I was told it hadn’t been pulled yet. I had people on the way to pick it up driving well over 150 miles because we were told it would be available on this date for pick-up.

I will regress, when we were attempting to get the amounts correct of each item on or about the 3rd – after over 45 minutes of waiting and finally talking to a man at the pro-desk he said he was going to put me on hold but hung up on me. I called back and after waiting (about 25 minutes later) I got a young lady Spanish speaking who could not find in your system the same order I had shared with them and it was wiped out. So, I had to share it again and that is when she advised it would be delivered on Monday.

During this ordeal and initially trying to talk to a lady – she advised she could not help me – I politely asked several times to talk with the store manager, she put me on hold and advised the store manager would not talk to me and she would try and help me. She did try and help with your automated system but we were unable to resolve the issues.

This is only a thousand dollar order – but all the material is still not in the store and has not been ordered in from a close store at time of this letter.

I have one suggestion – try placing an order and calling the Pro-Desk and see wat response you get! How long you wait, and if the order is correct.

Micheal Omun US Forest...

Rating: ★☆☆☆☆ (1/5)

As a disabled individual who relies on assistance for daily activities, I am deeply saddened and disappointed by my experience at the Las Cruces Home Depot. The lack of care and empathy that the staff displayed towards disabled customers was disheartening, and I feel compelled to share my unfortunate encounter.

My visit to the Las Cruces Home Depot was an exceedingly frustrating and discouraging one. From the moment I entered the store, it became apparent that the staff had no regard for customers with disabilities. Basic accessibility features, such as ramps, were poorly maintained, making it difficult for me to even navigate through the store independently. The aisles were cramped with merchandise, creating obstacles and limiting maneuverability for those with mobility impairments.

Furthermore, when seeking assistance or clarification on product locations, it was clear that the employees were ill-prepared to handle the needs of disabled customers. The staff seemed uninterested and untrained in accommodating individuals with disabilities, often brushing off requests for assistance or giving vague and unhelpful responses. It felt as if they were inconvenienced by my presence rather than committed to offering the assistance and support that Home Depot should provide.

Sadly, my experience was worsened by the dismissive and uncaring attitude of the management when I reached out to voice my concerns. Despite politely expressing my frustrations, I was met with a lack of understanding, empathy, and any attempt to rectify the situation. This disregard for my concerns only reinforced the impression that disabled customers are of little importance to the Las Cruces Home Depot.

Customers with disabilities should not have to struggle or be made to feel like a burden to employee or management. Basic accessibility measures should be a given in any establishment, especially a major hardware store like Home Depot. It is beyond disappointing to see this location fail so miserably in meeting these expectations.

In conclusion, I urge Home Depot's corporate management to directly address the treatment of disabled customers at the Las Cruces location. Imposing strict accessibility standards, offering proper sensitivity training for staff, and actively seeking feedback from disabled individuals can go a long way in creating an inclusive and welcoming environment. Disabled customers, like any other customers, deserve dignity, respect, and equal treatment throughout their shopping experiences. Sadly, the Las Cruces Home Depot utterly failed in...

Long story short: on 8-21-18 around 9 am I was verbally attacked by a man in line. For whatever reason he thought I cut in front of him when he in fact waved me on. As he was screaming at me "you need to learn respect" three times in a row and following it up with, "you're a little punk", the cashier stood their doing nothing. Did I mention the, "you'll get yours one day" and the not so subtle threats of "teaching you [me] a lesson"?

So why am I upset about this and complaining about the store? Safety. If it was two men getting into a verbal argument that was escalating quickly into something that could be violent, someone would have intervened. If it was two woman slap boxing themselves near the light bulbs, someone would have intervened. However, when a man is verbally attacking a female because he (and this is my best guess for why he did) was upset I went into the checkout instead of walking by, someone should of intervened, but no one did. It wasn't until I demanded to speak with a manager that she cared and with a whisper she called for her manager. As the man continued to verbally assault me she put her head down and continued checking my items. The man then took it upon himself to go to another lane because, just maybe, he was done yelling. The cashier, however, gave zero care to the situation. She was even too busy to count how many fence posts I had and relied on me to count for her.

A customer should feel safe shopping in a store. What if this guy followed me home? What if he followed me outside?! What if he went full on crazy and started assaulting me in the store?! Would it then be a company issue if a customer is being assaulted on their property?! I asked for a manager and security and was only given the option of manager essentially being denied security, or police or anything with authority. So as the woman checked me basket, I stood there, trying my best to calm him down, failing, and nothing was done by any employee to stop the situation.

Lack of safety and care for the customer is why I give this store 1 star.

3 stars for never having more than 15 4ft metal fence posts in stock and not having 4ft x150ft...