University Family Dental — Local services in Las Cruces

0 stars. Today I was just made aware of some deceptive practices this office engages in. At my son’s last (final) appointment he was talking with the check out lady about how he was going home for the school break and made small talk about what he was going to do. Then yesterday he gets a random text saying he has an appointment so he calls/messages in to cancel the appointment because 1. He doesn’t know what it’s for because he was told he was done and 2. He didn’t make an appointment knowing he was gonna be back home for break. In speaking with them about this employee made (not patient) made appointment it came to my knowledge that there was a large credit balance on our account for months! So at the previous appointments there was a credit and they were still having us pay, for all of the months never got a phone call never a “oh you have a credit you don’t have to pay,” fast forward and putting two and two together, the lady saw the balance on the account, was told and talked to my son about how he was gonna be back home for break and made him an appointment he (didn’t make) wasn’t going to know about until he gets a text less than 24 hours before knowing he is going to have to call and cancel so it would eat up his credit balance that she didn’t tell him he had. Dishonesty and Deception is NOT a good look or a best practice. These practices have cost them (our family) 3 clients, we will...

Dr. Kimberly Martin and her team are exceptionally talented, and the proof is in the beautiful and lasting results of the dental work that they have done for me over the past five years. Because of the careful work that they do with finesse, flair, and skill, I drive over an hour one way to attend my appointments. The drive and time definitely are worth it. Not once have I been disappointed with the quality of dental work received for purposes of appearance, function, or both. Likewise, Dr. Martin and her team genuinely care about their patients and take time to ask about life and, when dental procedures are performed, if any discomfort is occurring. As a longtime nurse, I can appreciate compassionate, competent care and have been treated extremely well by Dr. Martin and her team. Also, the office is lovely and shows the respect that Dr. Martin and her team have for their patients by providing appealing surroundings. Suffice it to say that, five years ago, friends referred me to Dr. Martin and her team, and now I am a loyal patient. In turn and without any hesitation, I fully and highly recommend Dr. Martin and her team!...

I loved getting my routine dental cleaning done here, I got crowns and root canals done here also , everything always pleasant . The staff is so courteous, I wonder if Letha is still there. Also Lori? Well everyone is great those are just the names I remember. They do a wax treatment on your hands while you get a procedure done, TVs on the ceiling while you lay back . Dr Martin is friendly and knowledgeable . (I haven’t been there since maybe early 2015. This office was part of the in network for the insurance I had through my job. I left my job and didn’t have insurance anymore and that’s why i stopped going ) I’d still be going there but I’m sure they’re pricier because they offer high quality treatment and services . If you have insurance they...