If i could give negative stars, i would. My mom and I were taking our pups here. We took them a total of 3 times and we've never felt more guilty and terrible for putting our dogs through this. From the very first time they were there, they were not comfortable. Our dogs used to go to another daycare and would practically drag us through the parking lot to get inside. When I'd bring them here, they were hesitant, stressed and would even throw literal temper tantrums about going to the back. Our last and final visit was enough for me to literally leave my job and pick them up. They always take one dog back at a time and I've never liked that because our boy has separation anxiety from our girl. They took her back first and while I'm trying to keep him calm, I could hear yelling in the back. "HEY. STOP THAT! KNOCK IT OFF!" Around the same time I see a counselor chasing down a dog in the back room that im assuming escaped from the small area they stuff those dogs into (can't say i blame the dog). After about 5 minutes of our poor boy stressing in the lobby, a woman comes out, clearly stressed and practically snatches our boys leash out of my hands. I asked if everything was okay and that that sounded stressful. She rolled her eyes and huffed as if to agree. Another woman walks through the door with her dogs (I'm assuming she works there since she lead her dogs straight to the back). The woman who took our dogs back tells the other woman that she needed to put her dogs straight into a kennel and DRAGGED ours to the back. That left me feeling very uneasy. I watched the cameras while I was at work consistently as did my mom. Our dogs were huddled tightly in a corner, by themselves the entirety of the time they were there. We watched a counselor walking around spraying the dogs with something in a bottle when they werent doing anything and even sprayed my dogs (in the corner). I also watched her scruff dogs for no reason and practically toss them out of her way, ours included and get frustrated when she went to scruff another dog and missed. This was enough for me and I left my work to come get them. This place is is severely understaffed and while there was one particular woman with glasses and worked at the front desk in the afternoons (I can't remember her name) who was so lovely, I wouldn't trust anyone else there. They don't know what they're doing, they take their frustrations out on the dogs and don't let...
Read morePeace of mind for new pup parents!
We boarded our new fur baby, Freya, at Camp Bow Wow Centennial Hills over Fourth of July weekend. As new dog parents, finding a trustworthy place for our pup was a priority. The staff here put all our worries to rest! They were incredibly friendly and attentive to both us and the furry campers.
We could watch Freya having a blast through their multiple webcam views, interacting with other dogs and the caring staff. It was a huge comfort knowing she was well-cared for and having fun. We had a slight misunderstanding about pickup times during the holiday, which was completely our fault for missing their clear communication (followed their socials since and see they frequently post updates!). Regardless, the entire experience was fantastic. This location is top-notch for a franchised business – highly impressed!
We'll definitely be back and have already recommended Camp Bow Wow Centennial Hills to all our...
Read morewe have 2 golden retrievers that love CBB. We've had them at CBB's doggy day care dozens of times in the last year and 8+ times staying overnight or longer. 'Every' time Ive arrived there Ive been greeted warmly, listened to, and had a good transition getting them our pups. They have been proactive with any issues and let us know immediately - one of our dogs is young and likes to eat stuff she shouldn't. CBB reacted appropriately, corrected the issues, and let us know quickly with an update. The price is reasonable for what I feel we are getting in both day care & overnight stays. They are well priced, very clean, and very friendly. I highly recommend you use them for your doggy day care & boarding for your precious pups. the pic is from one of their doggy daycare cams and the 2 white'ish pups enjoying themselves after a long day of playing. Oh, almost forgot - they love going there and are nicely tired...
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