North End Pizza — Restaurant in Las Vegas

DO NOT GO TO NORTH END PIZZA ON DURANGO!!!!!! Beware, the owner is very arrogant, grossly unprofessional and cares nothing about customers. I called in a pick up order at 4pm. I was told my order of 1 large cheese pizza and 1 order of fired dough would be ready in 20 mins. I arrived at 4:17pm, was acknowledged at 4:22pm and my credit card was charged for my order, so far nothing out of the ordinary. Until I was then told it would be another 10-15 mins for my pizza, but my fired dough was already done. At this point I watched my pizza barley get made and then put in the oven at 4:25pm. I ask if that was my order and why had nothing been done, i was told they were very busy. I then said I would like to cancel my order as I am now late to the function I needed the food for and will not be needing it. Then I was told that no one there could give me a refund. Only the owner, who is running and errand and would be back in 15 minutes but my pizza would be ready by then so no harm....The owner shows up just at my pizza is making it into its box at 4:37pm and he refuses to refund me as the pizza is now done and he says "I decided to change my mind at last minute". He then tells me he wont waste his ingredients and tells me to call my bank if I want my money back. I then bring up the fact that the fried dough has been done and sitting for 20 mins and is now cold. He says he will give me that for free but WILL NOT refund the whole order. I told him I no longer wanted the whole order 30mins ago but no one was capable of giving me my money back. I asked him if he was willing to lose a customer and receive bad reviews/feedback over $20. He said yes and he really couldn't care less. I took the pizza as I was essentially being robbed and left. I will NEVER go back to this joke of a "restaurant" again! I know some people may over react but the complete lack of regard for his customers was just...

This is probably the closest pizza I have ever had in Las Vegas to what I miss from New York. Truly the best. I know they are "Boston" and that's fine, I just miss home and this is the best pizza I can find after living here over 20 years. I have tried so many "New York" pizza places and this is the only one to have nailed it so far.

Unfortunately for me the only thing they nail 5 stars on is the pizza. You also get a 1 star penalty for pricing, and another 1 star penalty for wings.

Their pricing is isn't what it is online and every time I go in it goes up. I always pay cash, and I've paid anywhere from $14-$21 for a large pepperoni, the order never changes, why does the price? It is a bit ridiculous regardless of taste. I also don't like getting jerked around on the price. Menu price doesn't match in store. In store with tax doesn't match what the kid behind the counter asks for. Never get a damn receipt. He's stealing from you, and definitely from me. After robbing me of $21 he offered me a coupon for next time and still no receipt. Come on!

Also seriously need to step up on their wings, absolutely terrible 0 stars on those wings guys.

Sorry guys, but the hard truth is your wings are trash, way to fatty and breaded, I threw them away. If I wanted fatty chewy wings I could have reheated a bag of Tysons from the freezer section of a grocery. I wanted those back east baked wings that all the other east coast style...

N. Durango - You should read the other reviews before considering this place. I won't be going back and wouldn't recommend it to anyone. While I'm not sure about the quality of the food because we couldn't get that far, I find it hard to believe that 3 pizzas an order of knots and mac n cheese bites should be $75. (Med veg, Large Pep/Bacon, Extra Large Pep) Now, I could have been persuaded to try the food - even at that price - if the manager was the slightest bit interested in selling it. Tell me what makes it special. Why should I choose your over priced items instead of the others? When I questioned the price, he simply said I could look at the menu to verify the cost. There's no way I could pay above top dollar for what is essentially fast food given the level of indifference that the manager had concerning my satisfaction as a potential customer. He really couldn't have cared any less and it showed. I can't believe that any more care is put into making the food.

This was on a Saturday night when any place with decent food AND service should be busy. It's easy to see why there were only two people seated (I think one works there) and the phone wasn't ringing.

I found more pizza (and a lot more toppings) and got the knots that my daughter likes, for $40 right down the road - and they had a menu too! - It even had coupons that they were more than willing to provide... with a genuine smile. -...