Beauty Exchange Beauty Supply #2 — Local services in Lauderhill

I purchased 2 Rio wigs from them about 4 years ago. They lasted a very long time with care. Finally time for new ones. So I purchased a body wave Rio wig from them on 8-22-22. Paid and left without double checking the product. Went to a 2nd black owned establishment on the same day to support with another wig purchase and they offered service to dye, pluck and bleach knots on both wigs. I reluctantly left them with the Rio wig. When I returned the next day for pick up, they gave me 2 identical, none of them being the Rio wig that I purchased from Beauty Exchange. They said that Beauty Exchange must have switched the wig on me at point of sale. I’ve attached photos of 3 prior Rio purchases which all have the same cap/full lace and photos of the 2 wigs that were received after being serviced at the other establishment which are clearly inferior. What happened to my Rio wig? SMH. Both stores will blame the other and may even blame me for being naive but that does not excuse honesty and integrity...

Good evening you guys need to have a meeting with the girls today I went to go get a human hair sew in hair to do my hair the girl who help me was so rude I told her what type of hair I want and what color I'm trying to do i told her let me see the hair first she had a whole attitude with me she work morning shift and I think her name or last name is altidor she haitian women with braids and she then said typical haitian just because I'm trying figure out what hair color I like plus I'm on a budget trying figure out the price of everything I deserve respect and great customer service the lady was so rude and disrespectful ,this location need some new people and better customers service who...

I love Beauty Exchange. I go to any store in Fort Lauderdale, even drove 3 hours to Orlando to get some products that were only available there. Everyone at the stores are extremely friendly and helpful. My favorite store is the store by Lauderhill Mall because when I go there I get kisses and hugs from the employees. 😂They truly go above and beyond to help me. My family loves this store as well. You guys are beyond amazing. I love the customer service that I get from each staff, even manager. ♥️♥️♥️♥️♥️♥️♥️❤️❤️❤️❤️❤️💋💋. I’m forever your customer and I refuse to shop elsewhere for my beauty...