Winfield House — Local services in Lawrence

This place was deceptive in it's practice of selling consumer goods. Started off with picking fabric for special order furniture. After going through samples, we finally found the combination that we wanted only to find out the next day and after we paid that the fabric we wanted they couldn't get. When we seen the delivery date I told them never mind because it was going to take longer than I wanted to wait. They sales rep said it never takes that long and that we would have our stuff by the end of June or early July. July 21st and our furniture is at the store and ready for delivery. I'm thinking great, it's here. So I schedule delivery only to find out that it is $140 for delivery. We purchased several items on the same day totaling more than $6K and with free delivery. Some of the items were in the store and they could deliver them soon but the couch and chair were special orders and wouldn't be delivered until they came in. So we did just that. Today I was told that sense we had a delivery of the items that were in stock I used my "free" delivery. Nobody at any time mentioned that all items would need to be delivered at the same time. At one point, when the material debacle was going on, the man working there told my wife it was because we purchased there low end line of furniture. $6 Grand and they dare to say it was low end. I caution anyone doing business here. There are plenty of places that carry nice furniture and will treat you like a valued patron. We gave this store multiple chances to treat us right and they did not. We just thought it would be nice to do business with a smaller locally owned business....

I was so excited to check out Winfield House after reading an article in Lifestyle magazine. Unfortunately, during my time in the store, I was never greeted. I saw at least 4 employees and not one gave me the time of day. I had items in hand to purchase but after walking around and getting no help, I put the items down and left. I will say, it was my day off so I was in a sweatshirt…not sure if they assumed I couldn’t afford to buy the items or what. I frequently purchase home decor for myself and clients and sadly, I will not be shopping here. It’s unfortunate because they have lovely items but they need to work on customer service and treating customers with...

When you walk into Winfield House, you are greeted and welcomed, even if you're just there to browse. (That's not true of other furniture stores downtown.) If you want help, designers are at hand. If you are there for quality furniture, you're in the right place. Want something at a reasonable price? You're in the right place.

We had Sammy's support throughout the process of designing a living room and bedroom in our new home. She listened to what we had in mind, and she came up with something we'd never considered. Our new spaces are comfortable, bright, and they are beautiful, as well. We are loving all the...