Jeff Wyler Chrysler Dodge Jeep RAM of Lawrenceburg, IN — Local services in Lawrenceburg Township

I originally left a 5 star review here since they asked me to, but after the way this place has wasted my time I need to amend that review and tell the real story. The situation here is twofold, at the end of the day I love the Jeep as this is my dream car that I've wanted for years. I'm having a blast accessorizing it and getting it out in the warm weather. As far as my experience at JW Lawrenceburg, however, it seems as though you become less of a priority and more of an annoyance once they have your money.

My issues started on day 1 as the Jeep was brought in from another dealership in Springfield, OH. I appreciated that Ben, the salesman that helped me, made the 3 hour round trip to pick it up. As soon as I got it I noticed two things: the Cruise Control was not working and there was a large scratch in the hood. It was storming that day and I was told that the cruise control was probably a fault in the sensor due to the storm. I was told that I could bring the Jeep back and the 'touch up' guy would fix the scratch. Additionally, on my drive home I noticed a water leak on the driver's side door in the rain!

The cruise control was in fact, defective. It was not a bad sensor. I wound up having to go all the way to Fort Thomas to get the issues fixed under the warranty. Their service department was helpful and had me in and out in a couple days due to a part order. They also fixed the leak in the door. Lawrenceburg wasn't an option because apparently due to fire damage their service department was limited and Ben told me I'd have to leave the Jeep for 4-5 days to be fixed. I didn't want to immediately have to be without my brand new car so I went to FT instead.

When I reported the water leak issues to Ben via text on May 1, he blamed it on the Springfield dealership and said that if the Jeep had come from Lawrenceburg they would have checked for those things beforehand.

It took me nearly 5 weeks of texting to get an appointment scheduled to fix the scratch. Ben did not show up on the day of the appointment, June 18, and I had to sit for over an hour and threaten to walk out before someone would help me. Ben had previously told me multiple times that he couldn't reach the touch up guy, and also simply failed to respond to me at all on some attempts to schedule this. When I finally met the touch up guy (I'm sorry I keep calling him that but I never got his name!) him told me that he was ALWAYS at this dealership on Wednesdays! Ben never showed that day and never responded to any of my messages asking for help on that day. I have text receipts to back all of this up however there is only so much space available to type these reviews.

Ultimately the touch up guy was fantastic and fixed the scratch in 5 minutes. Ben had tried to tell me that he was going to have to take the jeep to his paint shop and the guy laughed and said there was no way the scratch was that bad! My experience with Ben was not good however, poor communication and a great deal of time wasted on things that should have been corrected well before the purchase.

It is nearly two weeks later as of this writing and Ben never responded to my note stating that I was leaving and that he had been disrespectful of my time. He never showed up at the dealership the entire time I waited for him on the 18th. He has not contacted me to apologize. I have not heard from anyone in any capacity.

Ultimately I love my Jeep, but I will not be going out of my way to do business with this dealership anytime soon. The three stars are for the Jeep itself and the touch up guy who turned out...

Purchased a 2024 ram 2500, the experience from start to finish was not the greatest. To start they kept me there for over 5 hours. I brought my own financing and they changed to different financing without telling me, I found out when filling out the final paperwork. The finance manager told me they couldn’t change it at that point but that I could easily refinance at the lower rate I came with. Unfortunately this wasn’t the case so I am stuck with a 1.2% higher rate. The salesperson and I both looked over the truck and everything looked great no issues at all. After I was finished with paperwork and the truck returned from detail and getting the tank filled it had a new dent in the drivers side door. I brought this to the attention of my sales person from the moment I brought this to their attention it was as if they were doing me a favor for fixing a dent caused by them before I ever took ownership of the truck. One thing they did do is fix the dent but made a small hole in the door to fix the dent not a huge issue but I hate to have a 55k truck with a new hole in the door. For 12 days I tried to get the opportunity to talk with someone about why my financing was changed and increased without explaining why. Repeatedly I was promised I would get to talk to someone, this promise was never fulfilled. The only thing I wanted was an explanation, on Wednesday the 30th I asked to speak with someone in person and was never afforded that opportunity. I decided to fill out the survey truthfully and include the details of my experience. As soon as I submitted the survey I then received a call from the general service manager wanting to speak with me about the survey and my issues. Once I arrived back to jeff Wyler I was introduced to the GSM, he was immediately aggressive and unprofessional. The gsm used profanity towards me while we spoke in the tent area letting me know I screwed over multiple people with the survey. At that point I seen he only asked me back to be confrontational so I chose to leave as to keep things from getting out of hand. For over a week I asked for answers and explanation but was never afforded that opportunity. So I filled out the survey truthfully. I would not recommend making new car purchases from jeff Wyler lawrenceburg.

Edit: reply to the response from Jeff Wyler, Ron Goderwis GSM was who I already spoke with before. He was immediately aggressive and confrontational. I think I will pass on doing that again. Thank you for the...

Beware Sales Sharks! The General Sales Manager, Robert Green, sold the car out from under me to a walk in buyer an hour after we agreed on a price via phone!! When we agreed on the price, I specifically asked for a written purchase agreement so this very thing wouldn't happen as I am an out of town buyer. The Sales Manager, Brandon Elder, told me that they would be reaching out to me shortly with a purchase agreement but then proceeded to sell it to another buyer who paid the full price. I went most of the day thinking I just bought a car but no one had reached out yet with a purchase agreement so I called. The Sales Manager, Brandon, acted surprised that no one reached out to tell me that they sold the car to someone else after they sold it to me over the phone. Brandon said they sold the car an hour after we agreed on the price. They didn't even have the common decency to let me know what they did. I asked Brandon to have Rob call me. Rob later called me and proudly admitted that he got the full sales price and that the other buyer had a trade as well. I told him that what he did was wrong and that a verbal agreement is legally binding. He disagreed. All they offered to do was ask me if I saw something else in their inventory instead. I asked him to find me another car like the one I just bought. He said he would look for another car but I haven't heard from him since.

Both, Rob and Brandon, tried to make excuses about other salesmen having deals in the works they weren't aware of. I was dealing with them longer than the walk in buyer. This is coming from the General Sales Manager who is over all the Sales Managers and the Sales Consultants.

Car dealerships use a digital inventory management system to keep track of which cars are currently being negotiated on and are considered "in process," preventing them from accidentally selling the same vehicle to multiple customers at once; this system usually updates in real-time, allowing salespeople to readily see the status of each car on the lot.

So, I'm calling BS. They sold the car out from under me after we agreed on a price because they got full price and received a trade in. These facts came from the General Sales Manager. It's not a good feeling when you are just disregarded which is why I give them 0 stars but I had to give them 1 star to...