Horrible...... ive been doing business with the indiana store for years. I have spent so.... much money at this place over this time. A couple weeks ago I bought 2 diamond bracelets. The one as soon as i put it on i noticed the clasp was loose so i took it off so i wouldnt loose it. Once i had a day off took it up there they adjusted it and i thouggt all was well. Nope !!!! Next time I try to put it on Im at the house so not doing anything crazy about an hour later i feel something fall off me. The bracelet has broken in half. So i take it back up there again because ar this point i just wanted to return it. I dont want to have to get this fixed every time i put it on. Well.... they cant do that but what they can do it charge me to send it off to get fixed or... thet can buy it back for almost half of what i paid a couple weeks ago. When i leave and call another store to get in contact with management the guy at the florence store is no help at all. He claimed to be managment when he was on the phone but then told me he had no say. But yet the guy at the indiana store said that it was up to his management and walked in the back to call him. Really !?!?!?!?!?!? I am seriously regretting the amount of business ive done there over the years. DO NOT RECOMMEND BUYING ANYTHING THERE. If you do and you have issues your just sol. And the first "repair" they did is messed...
Read moreBought some rings here. Didn't save the receipt. Didn't think I'd have to. Was told one of then was 14kt when I bought it, which broke 3 months later. The other ring had enamel inset which also fell out.
They told me there was nothing they could do without a receipt. Not even a store credit. I'm a very honest person. My opinion is that I don't care for this policy, so one star.
$450 down the drain.
They then offered me $105 to scrap it. Which was pretty awkward because as soon as I asked to return without the receipt he just starts analyzing it like I was only going to scrap them. He also then told me that the gold ring i bought was only 10kt. Was told it was 14kt when purchsed. Ended up keeping both of them and accepting...
Read moreBeen going to Greendale for years. Bought an electric guitar from them on Monday 9/27/21. Took the guitar back and Brad said the nut was missing on the jack and it was on there when we bought the guitar. He would not refund our money and it was only a $2.00 part. Brad said it was working fine on Monday. Well we went to a music store to get the missing nut and the jack was not the right one for the guitar so a $2.00 part became a $25.00 part with labor. The guy that repaired the guitar said there was no was the guitar would have worked the way it was. So upsetting that we were...
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