GameStop — Local services in Lawrenceville

I made a purchase on 11/24, Wednesday, for Switch OLED, alongside a screen protector for it. When I opened the package at home, the screen protector was cracked (picture shown). Frustrating, but things happen during shipping I'm sure. I just went back to the store today 11/28, Sunday, with my receipt and the defective product, in hopes to return it for a refund or store credit. And I was told by both associates immediately they couldn't take it, even though it was well within the 30 return day policy. They told me they couldn't do anything with it because its defective....well what am I supposed to do with it? Are you telling me I'm stuck with a damaged product you sold me less than a week ago and you basically took $15.00 from me?

So I called the 1-800 Gamestop number on my receipt and spoke to Louis. He was very confused as well, as to why they didn't provide a refund or credit. He sent a complaint to corporate, and was told that I would receive a call or email to alleviate the situation. Louis from the call center was very helpful, unfortunately I can't say the same about the associates at...

I went to GameStop to return something that my son got for Christmas. Had original tags and I had the receipt. The guy says he could not return it because it was out of the window when Christmas was less than two weeks ago. It's ridiculous the way they treat customers. He would not even give me a store credit. I spend a lot of money there every month on my son. I will never go back there again. Corporate needs to fire that guy. He also didn't acknowledge me and sat there talking to some girl at the register for 10 minutes while I just stood there watching them and then he has the nerve to ask can I help you. he has no customer service skills my 10 yr old son would do a better job working there. all tags match receipt. who has time to buy a gift at xmas and return it the day after. i will contact corporate and make sure my sons tik toks and youtube videos acknowledge this situation at gamestop. he had 100s of thousands subs and ppl follow his video contact on a...

Current staff are the best that have ever been at this location. Logan is the most competent GameStop employee I have ever met and he is an excellent store manager. I'd say the only negative thing to watch out for is a cashier slipping an unwanted warranty on your purchase with no mention and then quickly moving to payment on the register to get it off the card reader screen in an attempt to slip it by you. I have no issue with the upsale of goods and services as occasionally they are beneficial to the customer, but not mentioning addons and having a shift in attitude when I catch it and have them removed makes for a...