Citi Trends — Local services in Lawton

I been to this store about 3 times. If you're new to the area, it's basically like a Ross where they sell clothing and home furnishings. However, there's a lot of inventory it's cluttered and hard to find things if you want one specific item.

This location is primarily poc positive. They sell a lot of hip hop clothes, basics, kids clothes, purses, jewelry, and bedding. Even have a playlist of different types of hip hop and r&b music. Very nice staff, and no one follows you aisle to aisle like a lot of stores in Lawton do.

Only down part is that they don't have dressing rooms open, so you can either hold up garments to you in front of some pretty decent sized mirrors, or take home and try them on. That's fine. My cashier was really down to earth and explained their policy, you have 30 days and keep the tags on.

I bought over $60 in clothes because I needed to replace some items and I wanted to support a local business. Especially poc based ones.

Some items didn't work out, so I brought them back. I had another cashier named Tiffany,  a obesse blonde with multicolor set of glasses, and a ponytail. Apparently you need to give them your name and phone number in order to process a return. I wanted to only give a initial, which I have done in other stores, because when you give a company your contacts, you are secretly consenting to be on their mailing list. I don't care for spam, so just told her I just wanted to use my initial. There were small children present being loud, so we both had to be loud to be heard over them. I assume that made her mad? Because otherwise, there wasn't anything else.

So, Miss Tiffany felt like arguing with me. Passive aggressively dropping my receipt instead of handing it to me, and other childish b/s where she had the least possible risk of being respectful. I think her trashy self should be removed. If you can't handle a simple return without getting your feelings hurt, you shouldn't be in retail.

I feel like she did this to someone else. Maybe eve worse, I urge everyone to speak up if you have.

Anyway, a lot of these pieces can be found in other stores or online. Especially online. Choosing to come to a brick and mortar store is expensive because the business has employees, rent, and utilities to pay. Customer service is very important to keep going, especially when customers are choosing to shop online more and more. Lawton is full of empty stores for this...

TL;DR at the bottom.

Citi Trends may become my favorite clothing and apparel shop. For starters the warm feeling of home and lush family-like sense I got just from stepping in sent a message to my sub-conscious that this would become a prominent landmark in my day-to-day thoughts, not only had I experienced the aforementioned feelings but it was not until I reached the clothing sections that I had truly felt euphoria. Numerous clothing styles and appearances lined the walls row by row as if it were a fashion show for inanimate silhouettes, I could not decide what I wanted to take home. If honest, I would have bought the entire store! As I finished picking my new outfit I took it to the lines and the staff were oh-so friendly and charming. I will be returning more than once a week for new outfits, that is a promise.

TL;DR The store was great, the outfits were amazing, and the staff were...

I had the unfortunate displeasure of being checked out by the rudest person I've encountered in a long while. Tanyia apparently felt that continuing her conversation with Kayla was more important than checking out customers. Once she decided to begin scanning items, she continued discussing what color to dye her hair! She only spoke to tell us the total, forgetting to deduct the two items I was exchanging. It seems I was bothering her by reminding her of them. She stated that she has so many customers, she forgot. More likely , her personal affairs were more important than even a small attempt at doing basic customer service. Unbelievable. I will not spend my money where this type of service is given. I do not...