Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
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Billy Sims BBQ
4.3
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3.7
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4.2
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The complaints seem to be one right after the other on this restaurant. I went through the drive-thru and tried to place an order for an eight piece family meal-all white and was told that I couldn’t do that. So I asked why they wouldn’t be able to do that and the person at the window said we just can’t. Now I’m an intelligent person, why would you not be able to articulate the reason? The person at the window was so rude and refuse to let me speak. I never had the opportunity to say that I don’t mind paying the up charge for the configuration. I decided to just simply leave.
The next day, I thought I would call the restaurant and ask to speak with the manager of the location. Once she came to the phone, she was already hostile. She wouldn’t even give me the courtesy of speaking to me in a private setting. She was still trying to serve customers while on the phone with me. The alleged manager wouldn’t allow me to voice my concerns about the experience I had. She kept cutting me off and talking over me. I do not even believe that was the store manager that I was speaking to. A store manager delegates, so the likelihood of them serving would be slim to none. Then a store manager would not have been that irate. They typically have the store’s interest in mind.
I’m a firm believer in good customer service. When you treat people with respect, they remember. That paired with the fact that people can go anywhere for food, but they choose your establishment. People who work for the fast food industry wonder why they remain stuck in the same position, with the same pay, customer service is not paramount for them. This is the reason why you see Chic Fil A lines wrapped around the buildings nationwide. They have zero tolerance for employees who aren’t going to make the company shine and they usually have age appropriate people. Not middle age people who are way too old to be working there and less motivated.
Consumers do yourselves a favor and just cook at home. You are never going to be treated right by any of these places, especially this one. All they ever do is take your money and give you the most dreadful experiences...
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Update: 5 June 2024
Not much has changed. I cannot for the life of me figure out how a place is constantly out of BBQ sauce and hot sauce? I was told I had to wait five minutes for fresh chicken tenders, yet when I got them they were barely warm? Still not a fan. 🤦♂️
Former review:
Explain to me why you order online and are told your order will be ready at 6:21 pm. You arrive at 6:24 pm and walk up to the counter to ask for your order. The attitude behind the counter then informs you that there are only nine of your twelve wings available and it will be another ten minutes.
Sooooo, what is the point of ordering online and being given a pickup time if you're not going to have the order ready? When we asked this question the answer was, "well, we still have people come in and order." Well duh, I did that, which should have locked in the twelve wings I ordered. (There was an entire episode of Seinfeld about taking a reservation and not understanding how to keep it...) Instead, you have an attitude and lack any customer skills. You act like we're an inconvenience by placing an order.
It's now 6:35 pm and we still do not have our order...
At 6:40 pm we finally got our order...
My Google Maps says I was here two years ago... I see why...
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Man, I've wondered why I avoided or never really went with KFC when I'm in the mood for chicken and I'll say this past visit has reminded me why I'll stick to the other chicken joints around our town. Despite the time's I've eaten there and later my stomach not really happy with the decision, I'll chalk it up to whatever else but man the service and their staff are G A R B A G E. First, how are y'all not equipped to fill the itemes to complete your menu but accept online orders? Y'all refuse to cook anything else after 45 minutes until closing, and I'm not referring to chicken but all sides. You can't cancel a customers order at the window for y'all foul or laziness and y'all have some classes inadequate nitwit at your window who can't speak let alone communicate what's going on in your establishment. This was on may 3rd of 2021 so if any y'all who work there or if someone is monitoring for KFCs website, get it together, you all need...
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