Treasure Place — Local services in Leacock Township

Let me start off by saying that the store and the product is great! No ifs and buts about it. Great quality and competitive prices. Wife and i were spending a weekend in the area and stopped by for a coffee. We ended up leaving with a sofa, table and chairs. Again…. Great product… however the way they handled what happened next - earns them ONLY 2 STARS!

We paid for delivery. Waited 5 weeks - no issue there - they told us upfront. Communication was great. Delivery finally happens (and the team is something else, but that’s a whole different topic) and the table is damaged… again… happens. In fact - i didnt even have to mention it - delivery team were the ones who noticed it first. Again, happens. They call owner Carl - this is where things go south… Carl offers to replace - no problem. When i asked how long will i have to wait - i am told “maybe another 4-5 weeks, whenever we are in your area again”. I find that unacceptable as i already waited 5 weeks. So Carl reluctantly offers refund - i accept and ask when should i expect it… “well…. I have to inspect the item first”. What do you mean? It’s damaged… you just offered me full refund and now you have to inspect it first?!!! We go in circles for 5 min until he finally says he will refund. Again, i ask when - i am told “well, it’s friday now and late so monday” again - that surprised me as - why cant credit card be refunded on fri or a saturday? Or even sunday? But fine… i patiently wait for monday. Noone calls me. Finally i call myself… after they call Carl refund is finally processed and i even get an email confirmation from them. Should be over right? Wrong! Refund was 2 separate transactions - one for the cost of shipping (150$) one for the table (1100$). Shipping refund appears on my account 2 days later… i wait… still no 1100. Finally i call. I am told “we refunded”. When i say - i got only one out of the two… i am told “it takes 3-5 business days”. Ok… i will wait although makes no sense why 1 transaction would appear days before the other… few more days - no refund. I call again. Again i get same “it’s been processed….wait”…. Few more days go by. I call credit card - they have no record of refund. I call the store - now i am told “it takes 7-10 business days”. I wait few more days. Finally when i call again i am told “oh yeah, there is a glitch… we are investigating” manager Kim calls me back. Finally confirms refund never took place and refunds my money… again - things happen and i get it, but the way they handled the entire affair leaves a poor taste in my mouth. When i gave the whole story to Kim the manager - she said “we stand by the owner’s decision” clearly angry with my complaint. I get it he pays their salary, but what kind of a customer service is this? Not even attempting to right the wrong. First by not offering timely replacement of a damaged item, then by not offering timely refund, and then just blowing me off for 10 days when i kept calling with concerns…and to top it off - to get clearly inpatient with me when i voiced all my concerns. They are a busy store that sells quality stuff, but perhaps Carl can do better for...

The Treasure Place is an extraordinary business from where to purchase custom wood furniture, and with outstanding quality and customer service.

I look for quality of materials and attention to detail in my furniture, and not merely aesthetics. My wife and I ordered a custom 2.5" thick kitchen table in chestnut. I expected excellent craftsmanship, and when we picked up our table, the table top was both beautiful in appearance, and was perfectly designed and produced with attention to detail. My expectations were met, and exceeded with the provisioning of a table top care kit. Our table is a showpiece in our remodeled kitchen. And most impressive of all, when we found a minor issue that required remedy to the mounting of the base with the table top, I made a call to Mika at The Treasure Place showroom. Mika immediately and without hesitation offered to come to our home and take care of it. A 150 mile round trip for him. Completed two days after my call. He took care of the matter in a half hour, carefully and professionally. With a smile and an "I take care of my customers" commentary. This was so impressive, and we felt so appreciative for his customer service. Where do you possibly find such exemplary customer service in our times? Not many places, in my view.

We will definitely return for furniture in the future, and we highly recommend The...

I have been looking for a new dining room table and wanted to find something made of reclaimed wood. My friends and I visited The Treasure Place and found a wonderful collection of wood table tops which can be fitted with a variety of legs. I found a table I know I will love. What was even nicer was finding a staff which made shopping a joy. They were so helpful explaining the different merchandise and suggesting things which we might like. They even sent us away with a coupon good for Corner Coffee Shop. I can't speak highly enough of the...