Dress Galaxy — Local services in League City

This was the ABSOLUTE WORST experience I have ever had in a store before. The owner Ruby is very unprofessional and acted like she had never sold or altered a dress before. I came in on March 24 and bought my dress and was promised that it would be done with alterations two weeks later. After two weeks I called to see if my dress was ready (it wasn’t) and they kept saying that they would call me when it was. Finally on May 11th I got a text saying “dress is ready”. On the 15th I was so excited to go pick up the beautiful dress I fell in love with nearly two months ago. Having already paid $146 for the alterations over the phone I was hoping to go in, try it on and happily take it home. But when Ruby handed me the dress I immediately asked why there was a panel of thick non-see-through fabric where mesh was supposed to be in the cleavage area. Noting that the neckline of my dress is a deep v, the panel defeated this whole purpose. I was never notified that they were going to do this. Especially because they told me they were putting in mesh, you could imagine my confusion when they made this unauthorized alteration. Ruby then tried to justify why the panel was put there, saying that “it looked better this way”. If I wanted my dress to completely cover my chest and be ugly I wouldn’t have bought the one I did. She just kept spouting out information like how she was so overworked and how she was telling her seamstresses that “ it doesn’t matter just do it” and that they just need to get them done. I may not know much about selling and altering dresses but if you’re to “overworked” and stressed about not being able to finish a large amount of dresses (and run a dress selling business) in such a short amount of time then you shouldn’t take on the amount of work that you do. But also they should prioritize their work around customers whom already bought their dresses and should do alterations as they come in, not by what date they need it by. But here I am a few days before my prom having to deal with and worry about problems that most likely wouldn’t have occurred if my dress was done when that said it would be. I would absolutely NEVER go back here and NEVER refer anyone to this place so please SAVE YOUR MONEY AND TIME and go...

We really enjoyed our shopping experience at Dress Galaxy. Dahira was my daughter’s consultant and she was so helpful and friendly and really assisted in finding the perfect dress for my daughter’s prom. She listened to the style and color she wanted and identified several pieces for her to try on. It was such a fun experience! So many choices of gowns! I also enjoyed seeing my daughter show each dress on their runway. Such a great touch! Alterations was very quick! It was done in 1 week! Ruby really took the time to make sure the dress was altered well. Jared was friendly and polite. It was more than I had wanted to spend for my daughter’s prom dress but the service, variety of styles, beautiful gowns and the personal consultative experience was well worth it! To see the big smile on my daughter’s face when she said “yes to the dress” was everything! I can’t wait to come back to find a beautiful gown for my younger daughter’s...

Was excited to look for my daughter’s prom dress after looking at the dresses online. Needless to say was disappointed when I got there, i didn’t find a single dress that we saw online. We were told to have a sales associate take the dresses off the racks but then got looked at like we were stupid when asking for 2 dresses to be pulled. Many of the dresses pulled were torn and beads falling off. Very apparent that they dont take care of the dresses they have. It seemed like no one really cared to help us. Coming from 1 1/2 hours away it was disappointing. Then the lady didn’t want us to leave without seeing the quinceanera dresses… No one needed that kind of dress, we are looking for a prom dress. However this lady wanted us to take pictures and show everyone what her shop had to offer. It was just a...